[frantique]

I am working my way through the Malware Removel Guide Start Here. I've downloaded Shredder and am trying to get my computer into safe mode. I press F8 continuously and get to the advanced windows options screen, however, cannot navigate it. Cannot move up or down and enter will not even take me to the highlighted start windows normally option. It seems to be freezing and there are no lights on my keyboard which I suspect is inactive. I have to turn the off button on the computer and then restart again. Help would be much appreciated. I have an IBM computer with an Intel Motherboard and Windows XPHome with SP2.

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try doing it again... u have to be really quick and alert...
or it might be that ur keyboard is not plugged in properly!!!

[Solipsist]

try doing it again... u have to be really quick and alert...
or it might be that ur keyboard is not plugged in properly!!!

[frantique]

I must be quick enough cause I get into the Advanced Windows Option screen which gives me the option to run in safe mode. Problem is I cannot navigate in this screen. The arrows and enter do not do anything. Tried Alt-Contr-Del and nothing. So I'm getting in, can't move and can't get out.

[frantique]

Found a link in post for Mr Askin - a how to reboot into safe mode. Think I must have been tapping the F8 too soon which according to the link can cause keyboard problems. Anyway, I have successfully put the computer into safe mode and will continue. Thank you

[Solipsist]

that normally happens only when the KEYBOARD BUFFER becomes full... if u tap the key too many times u might hear a beep sound indicating full buffer!!!

[dsenette]

is this a usb, wireless, or ps/2 keyboard?

[frantique]

The keyboard is connected to a USB port.

[Solipsist]

but is ur problem still persisiting?

[dsenette]

can you try using a ps/2 keyboard instead?

[frantique]

Thanks for your help guys (n gals!). Have been busy doing other stuff and had to do a bit of sleeping too. Yes, the problem is still there. Not so much of a problem for me cause I can still put it into safe mode. Tried again three times and can get the Advanced Options Screen, but can't navigate or select anything. Also got another screen asking me which operating system I wished to use (with only windows listed) and when I pressed enter nothing happened and couldn't get out. There are two bleeps happening in pretty quick succession. I've been waiting for the first then gently pressing F8 a couple of times. In Device Mgr under Human Interface Devices there are three USB HIDs and two are identical for IBM USB Keyboard and the third for USB Mouse (if all this means anything?). Dsenette, I'd love to try using a ps/2 keyboard instead if I had any idea what that is or how to do it! Cheers.

[Retired Tech]

Have you got an F-Mode key you can press

[Solipsist]

try this out and let me know.. i presume that u must have got the hang of pressing the F8 key by now, he he he.....

• reboot ur computer and keep a constant watch on the 3 lights on the top right corner of ur keyboard {u know, NUM LOCK - CAPS LOCK - SCROLL LOCK}
• just at the moment u see them blink, start tapping ur F8 key every 2 - 3 secs
• by doing this u can be sure that ur keyboard buffer is not gonna get full
• if this does not work try to check the spot where u connect ur USB plug on ur Computer Chassis

try it out and let me know

[frantique]

OK, Keith : Assume you mean F1, F2, etc. Yes, got em all the way to F12!
Solipsist: Did that and once again got to the Advanced Options Page and no lights and couldn't navigate. Checked out the connection to the computer and it seems OK - took it out, blew on it, and placed it back (you know, real technical stuf, LOL).
I await ....

[Retired Tech]

There could be a seperate key called F-Lock / F-Mode located above F1 etc, it switches between standard and enhanced keys

[frantique]

Can't find that one Keith. I do however, have a number of coloured different kind of keys at the top which I can assign to do things and as well for EMail, Internet, Access IBM Web and Standby. Didn't ever get a how to or info on how to use the keyboard properly and haven't ever tried to use it to its capability. If you need it I could take a photo of it and attach it to a post???

Edited by supernewbie, 28 January 2006 - 12:20 AM.