[Edify]

Hi -

I installed the drivers for an older but unused printer about a week ago. Since then, my computer has started rebooting itself, often going to a blue screen that is dumping the physical memory and says that I need to uninstall any new hardware.

I've tried to uninstall the driver, but I get an error message saying that the BJ (BubbleJet) application is still running. However, I've opened Task Manager, and it's not listed under applications.

Any ideas? The rebooting is happening more and more frequently.

[Advertisements]

Click start then run, type prefetch then press enter, click edit then select all, right click any file, click delete, confirm

Click start then run, type msconfig then press enter, click start up, look for and remove ticks for canon, bubblejet etc, click apply and reboot

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Click start, all programmes, accessories, system tools to run disc clean up, click more options then clean up restore points, click confirm, click OK. Then from system tools, run disc defragmenter.

When it gets to the desktop, the system files and the hard drive will be as they should and you can check for any improvement

[Retired Tech]

Click start then run, type prefetch then press enter, click edit then select all, right click any file, click delete, confirm

Click start then run, type msconfig then press enter, click start up, look for and remove ticks for canon, bubblejet etc, click apply and reboot

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Click start, all programmes, accessories, system tools to run disc clean up, click more options then clean up restore points, click confirm, click OK. Then from system tools, run disc defragmenter.

When it gets to the desktop, the system files and the hard drive will be as they should and you can check for any improvement