I have not been able to successfully run a virus scan for 2 months. For awhile, I was also unable to open Word (not sure about other Office software, didn't try). I learned from a forum off of here that simply turning off the plug in will allow me to open Word and do work (which it did), but it didn't solve the other problem of being unable to run a scan.
As far as I know, everything else is working fine, but I've been wondering if it's possible that there is some sort of bug or virus that can be causing Norton to act this way. This came on my computer with no back up software to reinstall it, so if anyone knows of someway I can uninstall Norton and reinstall it while still being able to retain my update (I just renewed the service a couple months ago, I don't want to have to re-pay, or to have to buy Norton from a store). I didn't know if this would solve the problem, but I thought it could be a possibility.
Also, another thing I noticed, don't know if it was important, while I was turning off the Office plug-in in the misc. options folder, I noticed that the option "Enable protection for my symantec software" was unchecked, and I noticed that it was also recommened to have it checked, so I did. Then, when I went back into the menu again, I noticed it had unchecked itself and won't remain checked no matter what. I don't know whether this is significant, but I thought I'd still include it.
My start ups and shut downs are a bit slow as well, but there has been an improvement since turning off the Office plug in, so I assume the slow shut downs and start ups are result of this Norton problem.
Sorry this is so lengthy, I just wanted to give as much info as possible. Also, I have uninstalled and reinstalled the office products, but that didn't help either, it's definately a problem with Norton.
Please help, thanks.