[David_Lloyd_Hoare]

I am working on my daughters computer to remove viruses and adware etc after a period of no antivirus etc protection. I have also installed SP2 and since installing SP2 I have found that when I right click on a folder or file that explorer crashes and then after about 15 secs returns to normal. I have not got DivX installed (I have now as that was a cause of the problem according to an internet source) . Can anybody help?

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Download and install Everest Home Edition

Run the programme, click + next to computer then sensor, this will take a minute

Then click summary

Look on right for display / video adapter

Look at the manufacturer’s site for the suitable drivers for your Operating System

If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

Click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD.

System File Check will show an on screen blue progress bar, reboot when the bar goes

[Retired Tech]

Download and install Everest Home Edition

Run the programme, click + next to computer then sensor, this will take a minute

Then click summary

Look on right for display / video adapter

Look at the manufacturer’s site for the suitable drivers for your Operating System

If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

Click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD.

System File Check will show an on screen blue progress bar, reboot when the bar goes

[David_Lloyd_Hoare]

Thanks for that, I'll get to it straight away!