[Hei]

OK I'll try the TuneUp.
However before doing so I nticed that you have instructed me to print prefetch, reboot etc
This is listed just above the TuneUp in your task list.
Do you mean I have to do this BEFORE running TuneUp, or may I run TuneUp right away?

Sorry - but I'm not very good at this and afraid all do something wrong (to be honest I have no idea what I'm doing). I therefor need quite good instructions.

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OK I took a chance and did the "prefetch" instruction and deleted all of the files and rebooted. Installed TuneUp and ran the disc clean up.
The result was:

Back-up files 1 space used 0,01 MB
Internet ex cache 96 space used 1,09 MB
Log files 2 space used 0,04
Recycle bin 114 space used 8,19 MB
Secured lost cluster 1 space used 0,01 MB
Temp file 7 space used 0,09 MB
Temp help files 5 space used 0,09 MB
Zero byte files 79 space used 0,62 MB

Total of 226 files and 9,48 MB
I did not delete these files, but just posted them here. Not sure if I'm suppose to delete them??

Then I ran the registry clean up:
I got a list, but not sure what of the list is most interesting for you:
ActiveX and COM = 253 problems
Application paths = 1 problem
File types = 82 problems
History list = 165 problems
Shortcuts = 33 problems
Software = 17 problems
Start menu = 22 problems
Start up = 2 problems

I had no idea there was so much errors on my PC.

Did not clean them - should I?? You only said I should run the programme...does that mean you want me to clean the files as well. I do not go any further untill I know this.

Edited by Hei, 29 January 2006 - 11:34 AM.

[Hei]

OK I took a chance and did the "prefetch" instruction and deleted all of the files and rebooted. Installed TuneUp and ran the disc clean up.
The result was:

Back-up files 1 space used 0,01 MB
Internet ex cache 96 space used 1,09 MB
Log files 2 space used 0,04
Recycle bin 114 space used 8,19 MB
Secured lost cluster 1 space used 0,01 MB
Temp file 7 space used 0,09 MB
Temp help files 5 space used 0,09 MB
Zero byte files 79 space used 0,62 MB

Total of 226 files and 9,48 MB
I did not delete these files, but just posted them here. Not sure if I'm suppose to delete them??

Then I ran the registry clean up:
I got a list, but not sure what of the list is most interesting for you:
ActiveX and COM = 253 problems
Application paths = 1 problem
File types = 82 problems
History list = 165 problems
Shortcuts = 33 problems
Software = 17 problems
Start menu = 22 problems
Start up = 2 problems

I had no idea there was so much errors on my PC.

Did not clean them - should I?? You only said I should run the programme...does that mean you want me to clean the files as well. I do not go any further untill I know this.

Edited by Hei, 29 January 2006 - 11:34 AM.

[Hei]

Well - decided to do the scan again, and delete the files/errors which TuneUp found.

I then did the complete TuneUp task list that you had listed.

After this I tried to run disc deframgentation, but still not possible and I still get the same error message.

Noticed that during all the rebooting everytime I got the same message before showing the Windows XP logo.....the screen got blue with text in white. There is a Window XP icon and the text say that it is checking the file system on C: but it also say that it cannot open for direct control....and then the start up continues automatically after showing this message in a short time.

I belive some of the problems are related to this.....the laptop is not running a check due to this problem.

Any suggestions?

Edited by Hei, 29 January 2006 - 01:28 PM.

[Retired Tech]

So to recap, you have run tune up and cleaned everything from disc clean up and also from registry clean up

The PC boots, says it wants to scan but cannot

[Hei]

Yes I cleaned everything. Tried to reboot and that runs OK but there is nothing happening when I try to run chkdsk /f /r clicking START - RUN.

[Retired Tech]

OK, I am off to ask about this and will get them to post here

[Hei]

Well I did an extra check to be sure I gave you correct info.

When START - RUN - chkdsk /f then rebooting = nothing happends.

When START - RUN chkdsk /f /r then rebooting I get the message "Can not open the volume for direct access/control" ...as before.

I also tried to run disc defragmentation once more...but not possible. Get the same error message as previously.

Edited by Hei, 29 January 2006 - 02:42 PM.

[Hei]

Just thought you should know that the laptop seem to try running the chkdsk /f /r each time I startit up, and I do get the same error message as above each time.

Not sure if this tells you anything.

[Retired Tech]

I did ask but they didn't get back to me yet

[Retired Tech]

You can look at this

http://support.micro...kb/316506/en-us

if it isn't the scanner then it is

http://support.micro...b/307545/EN-US/

[Hei]

OK. Not a big thing since the start up continues automatically after a showing the blue screen for short time.

I'll wait untill I get further info here from you or from someone you have consulted.

[gerryf]

Two weeks ago I got Spywarestriker on my laptop.....

That is darn interesting....if i understand you correctly, and that chkdsk is trying to run each time you start, but cannot complete, I was just working on PC with this very issue Friday. Drive me batty. And among a billion other things wrong with this machine, it also had SpywareStriker

I addressed the issue in two steps

First, I ran chkdsk from a windows recovery console...since it is Dell, you do not have an xp cd, so download RC.iso from the following link:

http://www.thecomput...edic.com/rc.iso

You need to burn this image to a CD and boot your computer with it--this is different than burning a file to a CD. If you do not know how to burn an ISO image, then download the following program to a Windows XP machine, install it.

http://isorecorder.a...isorecorder.htm

After installation, right click the RC.iso file you downloaded above and choose COPY IMAGE TO CD.

Then reboot your broken PC with that CD in the CD-ROM drive.

This will give you a recovery console to use to run

After starting with the recovery console, run

chkdsk /r

from the c:\prompt

After that, reinstall sp2

http://www.microsoft...&displaylang=en

Download the sp2 IT redistributable from the above, (pick right language), and run the install. You will need to run windows update after that to get all since then.

Again, I am not 100 percent I understand exactly what you are seeing, but it sounds like a similar situation.

[Hei]

Wow - this sounded difficult.

By the way I do have an XP-CD from Dell. This is perhaps not the original XP-CD since there is a Dell image/icon on the disc. Would this be OK to use in order to get the ISO?

I do not have a DVD-burner on my laptop, only CD-burner. Is that sufficient?

[Hei]

Before downloading ISO etc.

Will these actions delete any information on my laptop?

I already run SP2.

[gerryf]

they will not, in and of themselves, do anything to damage the data--but if the data is damaged, they will not recover them either

Here is what we're doing, in a non-technical sense.

My sense is that a either chkdsk or a file used by chkdsk (which is odd, since I always though chkdsk was a stand alone file ) was damaged or overwritten. I am always reluctant to apply a major update without first running chkdsk to ensure the disk is in a healthy state.

The RC.iso is simply a recovery console on a disc--ifyour XP CD from dell has a recovery console option, you can use that.

Once the chkdsk runs, you're reapplying service pack 2, which includes fresh copies of major system files--this should re-overwrite the bad file.

It should not cause any harm to any file or program--no more than applying any hotfix or service pack. I do not know for certain if this will fix what ails your PC, but it should not harm anything.