[Diamond Jim]

I can receive instant messages but cannot reply to sender. Encountered problem after running Spybot Search and Destroy. Have turned off firewall thinking that maybe it had the port blocked that AIM needs to send, but no luck. Any ideas???

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Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and post your log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[coachwife6]

Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and post your log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[Froklsnt]

I just finished a 20 post session of cleaning with HijackThis with an unrelated problem, and I still have this problem, so if you have any other suggestions I'd love to here them. Thanks

[coachwife6]

didn't aolim just upgrade their program? could that have something to do with it? did you upgrade?

[Froklsnt]

I, like most users, have AIM on auto upgrade, I have been running the latest version, and addiionally, this has been an ongoing problem for some time. Additionally, I beleve it is something on my system causing the problem, because the problem went away when I had wiped my hard drive but not yet installed all of my software.

[coachwife6]

I, like most users, have AIM on auto upgrade,

I don't have any program running on auto-update. I would rather do it myself. I am still checking into this problem.

[coachwife6]

* Please click this link to download Silent Runners.
* Save it to the desktop.
* Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
* You will see a text file appear on the desktop - it's not done yet, just let it run (it won't appear to be doing anything!)
* Once you receive the prompt "All Done!", double-click on the new text file on the desktop and copy that entire log and paste it here.

*NOTE* If you receive any warning message about scripts, please choose to allow the script to run.

[Froklsnt]

thanks for the help, here you go:

"Silent Runners.vbs", revision 40.1, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"ATI Launchpad" = ""C:\Program Files\ATI Multimedia\main\LaunchPd.exe"" ["ATI Technologies Inc."]
"AIM" = "C:\PROGRA~1\AIM\aim.exe -cnetwait.odl" ["America Online, Inc."]
"ATI Scheduler" = "C:\Program Files\ATI Multimedia\MAIN\ATISched.EXE" ["ATI Technologies Inc."]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"SsAAD.exe" = "C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe" [null data]
"iTunesHelper" = ""C:\Program Files\iTunes\iTunesHelper.exe"" ["Apple Computer, Inc."]
"MMTray" = ""C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"" ["Musicmatch, Inc."]
"ShStatEXE" = ""C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE" ["Network Associates, Inc."]
"McAfeeUpdaterUI" = ""C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey" ["Network Associates, Inc."]
"Network Associates Error Reporting Service" = ""C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe"" ["Network Associates, Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{4A368E80-174F-4872-96B5-0B27DDD11DB2}\(Default) = "SpywareGuard Download Protection"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SpywareGuard\dlprotect.dll" [null data]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Spybot - Search & Destroy\SDHelper.dll" ["Safer Networking Limited"]
{AA58ED58-01DD-4d91-8333-CF10577473F7}\(Default) = "Google Toolbar Helper" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\program files\google\googletoolbar2.dll" ["Google Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{00020D75-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Desktop Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~2\OFFICE11\MLSHEXT.DLL" [MS]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~2\OFFICE11\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\OFFICE11\msohev.dll" [MS]
"{BB7DF450-F119-11CD-8465-00AA00425D90}" = "Microsoft Access Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\msaccrt\Access 97\soa800.dll" [MS]
"{A68865DD-EE3C-4442-9BE9-1BAB2576E3FA}" = "NOMAD Explorer"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Creative\Creative NOMAD Jukebox Zen Xtra\NOMAD Explorer\CTJBNS.DLL" ["Creative Technology Ltd"]
"{5E2121EE-0300-11D4-8D3B-444553540000}" = "Catalyst Context Menu extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ATI Technologies\ATI.ACE\atiacmxx.dll" [empty string]
"{4EC26602-4807-40FE-A40F-1A41E4D40C78}" = "Dell DJ Explorer"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Dell\Dell DJ Explorer\CTOJBNS.DLL" ["Creative Technology Ltd"]
"{950FF917-7A57-46BC-8017-59D9BF474000}" = "Shell Extension for CDRW"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Ahead\InCD\incdshx.dll" ["Nero AG"]
"{B327765E-D724-4347-8B16-78AE18552FC3}" = "NeroDigitalIconHandler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Ahead\Lib\NeroDigitalExt.dll" ["Nero AG"]
"{7F1CF152-04F8-453A-B34C-E609530A9DC8}" = "NeroDigitalPropSheetHandler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Ahead\Lib\NeroDigitalExt.dll" ["Nero AG"]
"{B9E1D2CB-CCFF-4AA6-9579-D7A4754030EF}" = "iTunes"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\iTunes\iTunesMiniPlayer.dll" ["Apple Computer, Inc."]
"{81559C35-8464-49F7-BB0E-07A383BEF910}" = "SpywareGuard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SpywareGuard\spywareguard.dll" [null data]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{54D9498B-CF93-414F-8984-8CE7FDE0D391}" = "ewido shell guard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\shellhook.dll" ["TODO: <Firmenname>"]
INFECTION WARNING! "{81559C35-8464-49F7-BB0E-07A383BEF910}" = "SpywareGuard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SpywareGuard\spywareguard.dll" [null data]

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
INFECTION WARNING! AtiExtEvent\DLLName = "Ati2evxx.dll" ["ATI Technologies Inc."]
INFECTION WARNING! wzcnotif\DLLName = "wzcdlg.dll" [MS]

HKLM\Software\Classes\PROTOCOLS\Filter\
INFECTION WARNING! text/xml\CLSID = "{807553E5-5146-11D5-A672-00B0D022E945}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Microsoft Shared\OFFICE11\MSOXMLMF.DLL" [MS]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
VirusScan\(Default) = "{cda2863e-2497-4c49-9b89-06840e070a87}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Network Associates\VirusScan\shext.dll" ["Network Associates, Inc."]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
VirusScan\(Default) = "{cda2863e-2497-4c49-9b89-06840e070a87}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Network Associates\VirusScan\shext.dll" ["Network Associates, Inc."]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
Library\(Default) = "{54F51408-DD44-4a12-82EF-519AD2A80DE9}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ATI Multimedia\mlibrary\MLShell.dll" ["ATI Technologies Inc."]
VirusScan\(Default) = "{cda2863e-2497-4c49-9b89-06840e070a87}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Network Associates\VirusScan\shext.dll" ["Network Associates, Inc."]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Froklsn't\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\PARTIC~1.SCR" (Particle Fire 2.scr) ["Longbow Digital Arts"]


Startup items in "Froklsn't" & "All Users" startup folders:
-----------------------------------------------------------

C:\Documents and Settings\Froklsn't\Start Menu\Programs\Startup
"SpywareGuard" -> shortcut to: "C:\Program Files\SpywareGuard\sgmain.exe" [null data]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Adobe Reader Speed Launch" -> shortcut to: "C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe" ["Adobe Systems Incorporated"]
"ATI CATALYST System Tray" -> shortcut to: "C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe SystemTray" [null data]


Enabled Scheduled Tasks:
------------------------

"Norton AntiVirus - Scan my computer - Froklsn't" -> launches: "C:\PROGRA~1\NORTON~1\NORTON~1\Navw32.exe /task:"C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Tasks\mycomp.sca"" [file not found]
"RUTASK" -> launches: "C:\WINDOWS\ru.exe" [file not found]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 15
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{40D41A8B-D79B-43D7-99A7-9EE0F344C385}" = "AIM Search" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\AIM Toolbar\AIMBar.dll" [file not found]

"{2318C2B1-4965-11D4-9B18-009027A5CD4F}" = "&Google" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\program files\google\googletoolbar2.dll" ["Google Inc."]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}" = "&Google" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\program files\google\googletoolbar2.dll" ["Google Inc."]

Explorer Bars

HKCU\Software\Microsoft\Internet Explorer\Explorer Bars\
{44226DFF-747E-4EDC-B30C-78752E50CD0C}\ = "&ATI TV" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL" ["ATI Technologies Inc."]

Dormant Explorer Bars in "View, Explorer Bar" menu

HKLM\Software\Classes\CLSID\{FF059E31-CC5A-4E2E-BF3B-96E929D65503}\ = "&Research"
Implemented Categories\{00021493-0000-0000-C000-000000000046}\ [vertical bar]
InProcServer32\(Default) = "C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{CAFEEFAC-0015-0000-0004-ABCDEFFEDCBC}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll" ["Sun Microsystems, Inc."]

{44226DFF-747E-4EDC-B30C-78752E50CD0C}\
"ButtonText" = "ATI TV"

{92780B25-18CC-41C8-B9BE-3C9C571A8263}\
"ButtonText" = "Research"

{AC9E2541-2814-11D5-BC6D-00B0D0A1DE45}\
"ButtonText" = "AIM"
"Exec" = "C:\PROGRA~1\AIM\aim.exe" ["America Online, Inc."]

{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Ati HotKey Poller, Ati HotKey Poller, "C:\WINDOWS\system32\Ati2evxx.exe" ["ATI Technologies Inc."]
Creative Service for CDROM Access, Creative Service for CDROM Access, "C:\WINDOWS\system32\CTSvcCDA.EXE" ["Creative Technology Ltd"]
ewido security suite control, ewido security suite control, "C:\Program Files\ewido\security suite\ewidoctrl.exe" ["ewido networks"]
InCD Helper, InCDsrv, "C:\Program Files\Ahead\InCD\InCDsrv.exe" ["Nero AG"]
iPod Service, iPodService, ""C:\Program Files\iPod\bin\iPodService.exe"" ["Apple Computer, Inc."]
McAfee Framework Service, McAfeeFramework, "C:\Program Files\Network Associates\Common Framework\FrameworkService.exe /ServiceStart" ["Network Associates, Inc."]
Network Associates McShield, McShield, ""C:\Program Files\Network Associates\VirusScan\mcshield.exe"" ["Network Associates, Inc."]
Network Associates Task Manager, McTaskManager, ""C:\Program Files\Network Associates\VirusScan\vstskmgr.exe"" ["Network Associates, Inc."]
SonicStage SCSI Service, SSScsiSV, "C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe" ["Sony Corporation"]
SoundMAX Agent Service, SoundMAX Agent Service (default), "C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe" ["Analog Devices, Inc."]
Symantec Core LC, Symantec Core LC, "C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe" ["Symantec Corporation"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\system32\wdfmgr.exe" [MS]
WMDM PMSP Service, WMDM PMSP Service, "C:\WINDOWS\system32\MsPMSPSv.exe" [MS]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ The search for DESKTOP.INI DLL launch points on all local fixed drives
took 86 seconds.
+ The search for all Registry CLSIDs containing dormant Explorer Bars
took 19 seconds.
---------- (total run time: 135 seconds)


thanks again,
Frank

[coachwife6]

Did this start after you installed spyware guard?

[Froklsnt]

No it did not, I just installed spyware guard in the past week, I have had this problem since shortly after my last hard drive wipe, whihc was more than 6 months ago, and I had the problem previous to that as well, it only went away for a short time while I was installing software on my computer, so I think something I have installed is interacting with AIM to cause this problem, but I have no clue what.

[coachwife6]

I've been researching this....are you or have you tried using a phone also to do aolim?

Have you tried uiinstalling and reinstalling it?

[Froklsnt]

I have never used AIM on a phone actually, and I tried a reinstall recently, but i didnt uninstall it first, thats a bit more of a production becaus ei have to copy my away messages down, but I shall try that tomorrow. Also, if it helps, my AIM does seem to have one other little quirk, which is that when it is docked on the side of the screen, sometimes the buddy list acts as if the "keep buddy list on top" option is selected even though it isnt. This goes away by turning this option on and thne off, but it can still come back sometimes even in the same session without closing the program I believe.

[coachwife6]

The whole thing sounds kind of quirky. I'm not a big AIM user, but the little I have tinkered with it for my kids....have you tried working around in preferences? I don't have it installed on this computer and the one it's on is a 98SE. You might have the root of your problems right there. There are several little options in preferences and maybe one thing is checked.