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please help, have done all that was asked


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#1
momsays

momsays

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Have been have problems with applcompt.txt errors, dont know how to fix problem. here is a copy of the hijacklog I have done everything that is asked , have no virus's, no spyware, just problems with this error. Logfile of HijackThis v1.99.0
Scan saved at 11:19:48 AM, on 2/16/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Documents and Settings\Owner\Desktop\iTunesHelper.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\MSN Toolbar Suite\DS\02.00.0000.1180\en-us\bin\msnlAdmin.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\WordPerfect Office 11\Programs\Clipbook.exe
C:\Program Files\MSN Toolbar Suite\DS\02.00.0000.1180\en-us\bin\msnindex.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\LAVASOFT\AD-AWA~1\Ad-Watch.exe
c:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\Program Files\MSN\MSNCoreFiles\MSN.EXE
C:\Documents and Settings\Owner\My Documents\My Downloads\modules.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c.../search/ie.html
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - {43F02779-6D88-4958-8AD3-83C12D86ADC7} - (no file)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\fcbi4amh.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Toolbar Suite\ST\02.00.0000.1180\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.00.0000.1180\en-us\msntb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.00.0000.1180\en-us\msntb.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSNClient] "C:\Program Files\MSN\MSNCoreFiles\msn.exe" /wsf:verify
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] C:\WINDOWS\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] C:\Documents and Settings\Owner\Desktop\iTunesHelper.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [QD FastAndSafe] C:\PROGRA~1\NORTON~1\NORTON~2\QDCSFS.exe /startup
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [Stomp DLA] "C:\Program Files\Stomp\DLA\dlatray.exe" /t
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [WindowsRegKey update] 16winupdate32.exe
O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe
O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Desktop Weather 3] C:\PROGRA~1\THEWEA~1\THEWEA~1.EXE
O4 - HKCU\..\Run: [DWHeartbeatMonitor] C:\PROGRA~1\THEWEA~1\DWHeartbeatMonitor.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - Startup: Clipbook.lnk = C:\Program Files\WordPerfect Office 11\Programs\Clipbook.exe
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O4 - Global Startup: MSN Desktop Search.lnk = C:\Program Files\MSN Toolbar Suite\DS\02.00.0000.1180\en-us\bin\msnlAdmin.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.00.0000.1180\en-us\msntb.dll/search.htm
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm &2 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....738&clcid=0x409
O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) -
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://bin.mcafee.co...83/mcinsctl.cab
O16 - DPF: {51045741-8C4E-4EAC-8F03-08E43A6FBB29} - http://c.ancestry.co...yFamilyTree.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://c.ancestry.co...er/MFImgVwr.cab
O16 - DPF: {77712A64-F30B-47C8-A363-CDA1CEC7DC1B} - http://www.advanceds...chbarsetup2.exe
O16 - DPF: {885BB46A-3F1E-44C3-A01B-A7D9260CC98B} (InstallShield Update Service Setup Player) - http://updates.insta...AB/dwusplay.cab
O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) -
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.infuzer.c...ayer/isetup.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class) - http://h30155.www3.h...edsolutions.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab32846.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://bin.mcafee.co...,20/mcgdmgr.cab
O16 - DPF: {D68217F4-1DF9-45C1-BFA6-61DBD5464527} (Genealogy Browser) - http://66.119.139.74/cabs/zinst.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zon...oF.cab31267.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Deepsight Extractor - Unknown - C:\Program Files\Symantec\DeepSight Extractor\ExtractorService.exe (file missing)
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

I want to thank you for your time, it is greatly appreciated
  • 0

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#2
admin

admin

    Founder Geek

  • Administrator
  • 24,504 posts
Welcome to Geeks to Go! :tazz:

You may wish to print out a copy of these instructions to follow while you complete this procedure.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.

R3 - URLSearchHook: (no name) - {43F02779-6D88-4958-8AD3-83C12D86ADC7} - (no file)
O4 - HKCU\..\Run: [WindowsRegKey update] 16winupdate32.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O16 - DPF: {77712A64-F30B-47C8-A363-CDA1CEC7DC1B} - http://www.advanceds...chbarsetup2.exe
O16 - DPF: {885BB46A-3F1E-44C3-A01B-A7D9260CC98B} (InstallShield Update Service Setup Player) - http://updates.insta...AB/dwusplay.cab


Please reboot into safe mode (continually tap the F8 key while your system is starting, select Safe Mode from the menu).

Be sure you're able to view hidden files, and remove the following files/folders (if found):

16winupdate32.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe


Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working. ;)
  • 0

#3
momsays

momsays

    Member

  • Topic Starter
  • Member
  • PipPip
  • 23 posts
after safe mode, went to reboot computer and was unable to get online, said I needed to have messenger installed to be able to log on. also had an error page in IE. after trying everything to get online, and I even tried to get help from verizon to get back on line, I went ahead and restored my system to an earlier time. was able to get back on line, still with the same problems. I also recieved a new message about Dr.Watson. I am sending a new hijack log (this is after fixing first four you asked me to do.) I hope that This helps. couldnt find the items in the safe mode that you asked about. thank you again for your time Logfile of HijackThis v1.99.1
Scan saved at 11:53:54 AM, on 2/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Documents and Settings\Owner\Desktop\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
C:\Program Files\MSN Toolbar Suite\DS\02.00.0000.1180\en-us\bin\msnlAdmin.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\WordPerfect Office 11\Programs\Clipbook.exe
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Program Files\MSN Toolbar Suite\DS\02.00.0000.1180\en-us\bin\msnindex.exe
C:\WINDOWS\system32\rundll32.exe
C:\Documents and Settings\Owner\My Documents\My Downloads\modules.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Toolbar Suite\DS\02.00.0000.1180\en-us\bin\MSNGather.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c.../search/ie.html
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\fcbi4amh.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Toolbar Suite\ST\02.00.0000.1180\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.00.0000.1180\en-us\msntb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.00.0000.1180\en-us\msntb.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSNClient] "C:\Program Files\MSN\MSNCoreFiles\msn.exe" /wsf:verify
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] C:\WINDOWS\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] C:\Documents and Settings\Owner\Desktop\iTunesHelper.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [QD FastAndSafe] C:\PROGRA~1\NORTON~1\NORTON~2\QDCSFS.exe /startup
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [Stomp DLA] "C:\Program Files\Stomp\DLA\dlatray.exe" /t
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [WindowsRegKey update] 16winupdate32.exe
O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe
O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Desktop Weather 3] C:\PROGRA~1\THEWEA~1\THEWEA~1.EXE
O4 - HKCU\..\Run: [DWHeartbeatMonitor] C:\PROGRA~1\THEWEA~1\DWHeartbeatMonitor.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - Startup: Clipbook.lnk = C:\Program Files\WordPerfect Office 11\Programs\Clipbook.exe
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O4 - Global Startup: MSN Desktop Search.lnk = C:\Program Files\MSN Toolbar Suite\DS\02.00.0000.1180\en-us\bin\msnlAdmin.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.00.0000.1180\en-us\msntb.dll/search.htm
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm &2 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....738&clcid=0x409
O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) -
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://bin.mcafee.co...83/mcinsctl.cab
O16 - DPF: {51045741-8C4E-4EAC-8F03-08E43A6FBB29} - http://c.ancestry.co...yFamilyTree.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://c.ancestry.co...er/MFImgVwr.cab
O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) -
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.infuzer.c...ayer/isetup.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class) - http://h30155.www3.h...edsolutions.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab32846.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://bin.mcafee.co...,20/mcgdmgr.cab
O16 - DPF: {D68217F4-1DF9-45C1-BFA6-61DBD5464527} (Genealogy Browser) - http://66.119.139.74/cabs/zinst.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zon...oF.cab31267.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Deepsight Extractor (DeepsightExtractor) - Unknown owner - C:\Program Files\Symantec\DeepSight Extractor\ExtractorService.exe (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

again thank you
  • 0

#4
coachwife6

coachwife6

    SuperStar

  • Retired Staff
  • 11,413 posts
It says you have parental controls on this computer, is that right?

Do you have an internet connection now?

First, I need you to disable teatimer. That will interfere with some of our fixes.

Can you tell me what this is?

C:\Documents and Settings\Owner\My Documents\My Downloads\modules.exe

Hit control>>alt>>delete and end this process.

[WindowsRegKey update] 16winupdate32.exe

Run Hijack This according to admin's previous instructions and put a check mark next to these two:

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O4 - HKCU\..\Run: [WindowsRegKey update] 16winupdate32.exe

Reboot into safe mode and make sure all files are showing and get rid of this one.


16winupdate32.exe

Please delete your temporary files. Double Click My Computer (WinXP: Navigate to Start --->My Computer)
You will see an icon representing your harddrive (most likely C: Drive) Right Click on the hard drive icon and click Properties at the
bottom of the fly out window. One the very first tab (General) you will see a button labeled "Disk Cleanup"...click that button.
Make sure the following are checked:
Downloaded Program Files
Temporary Internet Files and
Recycle Bin

Click OK and Disk Cleanup will delete those files for you.

Reboot and run a fresh log. :tazz:
  • 0

#5
momsays

momsays

    Member

  • Topic Starter
  • Member
  • PipPip
  • 23 posts
Just wanted to let you know that a friend of mine was doing what was asked to my computer when she clicked something and, well, it lost everything on my computer. all dll files were lost. right now I am installing xp service pack 2. as soon as I am done I will do another hijackthis log, do to the fact that I am still having problems with the appcompt.txt file. just got these errors a few mins. ago C:\DOCUME~1\KRISIT~1\LOCALS~1\Temp\WER11A.tmp.dir00\is-7A272.tmp.mdmp
C:\DOCUME~1\KRISIT~1\LOCALS~1\Temp\WER11A.tmp.dir00\appcompat.txt
  • 0

#6
momsays

momsays

    Member

  • Topic Starter
  • Member
  • PipPip
  • 23 posts
Just wanted to let you know that a friend of mine was doing what was asked to my computer when she clicked something and, well, it lost everything on my computer. all dll files were lost. right now I am installing xp service pack 2. as soon as I am done I will do another hijackthis log, do to the fact that I am still having problems with the appcompt.txt file. just got these errors a few mins. ago C:\DOCUME~1\KRISIT~1\LOCALS~1\Temp\WER11A.tmp.dir00\is-7A272.tmp.mdmp
C:\DOCUME~1\KRISIT~1\LOCALS~1\Temp\WER11A.tmp.dir00\appcompat.txt
  • 0

#7
momsays

momsays

    Member

  • Topic Starter
  • Member
  • PipPip
  • 23 posts
Just wanted to let you know that a friend of mine was doing what was asked to my computer when she clicked something and, well, it lost everything on my computer. all dll files were lost. right now I am installing xp service pack 2. as soon as I am done I will do another hijackthis log, do to the fact that I am still having problems with the appcompt.txt file. just got these errors a few mins. ago C:\DOCUME~1\KRISIT~1\LOCALS~1\Temp\WER11A.tmp.dir00\is-7A272.tmp.mdmp
C:\DOCUME~1\KRISIT~1\LOCALS~1\Temp\WER11A.tmp.dir00\appcompat.txt I really dont understand what is going on since I had to start from complete scratch on this computer. anyway will get the log done as soon as I can. and again I want to thank you for all your help.
  • 0






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