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Windows XP, Computer randomnly restarts


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#1
simpsonps121

simpsonps121

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Hi Guys,
I work in a church, and we are having a problem with the secretary's computer. The secretary's computer is a Compaq, Windows XP based machine. It randomly restarts. Sometimes it is when Norton is running, sometimes when nothing is running.

I have Norton 2005 Anti Virus installed on it, and it is updated.

The computer was restarting every time you started IE, but I restored to a previous working version, and now that is fine. (Read it off of these boards. Thanks.) But it is still restarting.

Thanks,
Matthew
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#2
coachwife6

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Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and post your log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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