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Can't start Word or Excel while connected


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#1
malabogjoe

malabogjoe

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When I am connected to the internet and try to open a Word or Excel document (Office 2002), the document never opens, all I see is the Word or Excel program GUI. If I close Word or Excel, disconnect from the internet, then try the document again, I get a message that says the document caused a serious error last time, and am I sure I want to open it. When I say yes, it opens OK.
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#2
dsenette

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start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.
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#3
malabogjoe

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I don't have any errors in System. The only way I am able to kill WINWORD or EXEL is to go to Task Manager and do an "End Process." I just noticed that for everytime I have tried to run Word or Excel, it looks like I have an NAVW32.EXE running as a process. I am looking at 8 of them! Norton strikes again?
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#4
malabogjoe

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I got rid of Norton Internet Security and installed the free anti-virus, anti-spyware and firewall that your site suggest, and guess what - the problem goes away! In addition my system is faster!
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#5
dsenette

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sorry that i didn't get back to you...i was assuming that norton was the culprit from your previous post...there was a way to stop norton from scanning the documents...but....i'm sure you'll prefer the stuff that you got instead..
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