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outlook express settings not being saved


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#1
denisecp

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Everytime I turn on my computer & click on Outlook Express, in order to receive mail I have to do the following:

click on tools, click on accounts, click on properties, click on servers. Then in the incoming mail box I have to re-type "incoming.verizon.net". click apply & close.

Although I do this everyday, for some reason my settings are not being saved. After turning on the computer the next day I get error messages & am unable to receive mail. The incoming mail box has changed from incoming.verizon.net to 121.0.0.1 (I think those were the numbers...)

I spoke with my provider, Verizon, and after a going through essentially the same above listed instructions, advised me that I should contact Dell tech support because my settings were not being saved.

Upon searching for solutions on line I've found something called "Save My Settings Wizard". I don't know if this would even help...

Can you help?
Thanks, denisecp
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#2
dsenette

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do you have normal outlook i nstalle don the computer ? it usually comes with the microsoft office package...if so...if you set it up instead of OE..does it work correctly?
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#3
denisecp

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I do have normal outlook express... whatever came with the computer. I'm not sure about Microsoft office.
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#4
dsenette

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click on start > programs....do you see a folder in there that says "microsoft office"? if so...inside that folder do you see "outlook"?
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#5
denisecp

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Yes, I do have Microsoft office, but there is no outlook.
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#6
gerryf

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....

changed from incoming.verizon.net to 121.0.0.1 (I think those were the numbers...)



Could that be 127.0.0.1?

This is a loopback address, commonly used with anti-spam programs.

What happens is that your antispam program is set to listen for spam on the normal port, it then becomes a default mail server, your email program access the antispam program

Does any of this sound familiar

I would suspect your antipsam program is resetting your outlook express on restart to ensure it works. But, perhaps the Antispam is broken, so resetting is actually causing the problem
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#7
denisecp

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yes, it actually is 127.0.0.1. And now that you mention it, this problem started right around the time I changed my virus/spam protection. If I disable the spam blocker would that resolve the problem?
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#8
gerryf

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I don't know....I do not know what program you are using.

It would certainly not hurt to try
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#9
denisecp

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I disabled "spamkiller" (McAfee), & restarted my computer, but the spamkiller still came on. Same trouble... unable to receive mail. Incoming mail server changed to 127.0.0.1.
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#10
gerryf

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I am unfamiliar with that program, but perhaps we can work through it anyway

Download hijackthis from my signature and ATTACH (do not post) a log so I can see what might be resetting it

Bigger question is why will the antispam not work?

Something is wrong there...nothing wrong with a good spam filter...perhaps uninstalling mcafee and reinstalling it will solve the issue
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#11
denisecp

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I've downloaded Hijackthis but am uncertain how or where to attach the log. I tried what I thought was right and got "Upload failed. You are not permitted to upload a file with that file extension".

Thanks, I appreciate your patience.
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#12
gerryf

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rename the file hijack.txt
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#13
denisecp

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Is this right?

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