Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Can't open NortonAntiVirus


  • Please log in to reply

#1
Pete

Pete

    New Member

  • Member
  • Pip
  • 1 posts
I used a disc to download NAV. We have been emailing back and forth for weeks, and I have done everything they suggested. I even ran the recovery disc on my computer. After that I was able to get the "Live updates" (which I couldn't before). I tried uninstalling and reinstalling again in the safe mode. Still can't open - evidently the download doesn't completely install. I uninstalled again and downloaded the free trial version from their site. Same thing.

Can someone please tell me what is wrong with this computer? Thank you!
  • 0

Advertisements


#2
ditto

ditto

    - i pwn n00bs -

  • Member
  • PipPipPipPip
  • 1,260 posts
Welcom to Geeks to Go Pete!

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.



Ditto

Edited by ditto, 14 April 2004 - 12:13 PM.

  • 0

#3
admin

admin

    Founder Geek

  • Administrator
  • 24,504 posts
Hi Pete,

Please post the Hijack Log as suggested by Ditto, so we can see if there's anything running on your system that may be interfering with Norton. A lot of Viruses and Trojans specifically target NAV (because it's so popular).

Also, try this online virus scan:
http://housecall.antivirus.com/

Or, even uninstall Norton and try AVG free anti-virus program (it's very good):
http://www.grisoft.c...s_dwnl_free.php
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP