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xp wont start up


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#1
mitchbade

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my mom downloaded the new 2006 norton on her computer yesterday and today see decided to restart her computer, when it restarted it loaded the compaq splash then went to a black screen with a flashing cursor where no buttons could be hit and sits idle. i have tried rebooting plenty of times and nothing. any ideas?
help is apprieciated
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#2
DeSade

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Can you get into safe mode

Hit f8 repeatedly after the splash screen and choose safe mode.
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#3
mitchbade

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i tried that once but nothing happened lemme try it again real quick
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#4
mitchbade

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hey alright i got it to start in safe mode, now what to do?
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#5
DeSade

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Uninstall Nortons for a start, that should reverse the changes.

Reboot when done and let me know if it worked.
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#6
mitchbade

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heh, my mom paid for the download, im pretty sure theres no way of getting it back is thier?

Edited by mitchbade, 04 February 2006 - 07:02 PM.

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#7
DeSade

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No I don't think there is.

Unless she got some sort of download key with it.

Thing is Nortons is probably the cause of this and putting it back may cause the same problem.
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#8
memberix

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Norton sucks. If you want good antivirus you should get NOD32 or Kaspersky

Edited by memberix, 04 February 2006 - 07:23 PM.

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#9
DeSade

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What memberix is "trying" to say is we can certainly put you onto some free downloads that in most cases are far more stable than anything from the norton range.
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#10
mitchbade

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hey, i got everything to work thanks a bunch DeSade!
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#11
mitchbade

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yeah what the best antivirus program you guy sugest?
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#12
DeSade

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Your welcome, glad I could help.

I use AVG it suits my system and is light on resources.

Kaspersky is another very good program but its a little heavy for my tastes.

AVG

Kaspersky
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#13
mitchbade

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hey thanks again, i have anathor quickie, not sure if this is the place but ill give it a shout. I have this digital camera and a couple days ago on my computer i stuck in the memory card and transfered pictures for the first time,no problems, well the second time on the same day the card booted the hp imaging program but when i went to transfer the pictures it said something about the transfers devices connection. ive probably tried this 7-8+ times and still same thing, any ideas?
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#14
DeSade

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Sorry Mitch, I know very little about card readers.
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