I was recently directed to this site for help. I started out by printing out the "You must read this before posting hijackthis log" and following the directions. I got to the virus scan part when my machine decided to lock up and required a reboot. This was done. Unfortunately, I am not longer to get into IE, or any other program on my computer, for that matter. If I attempt to open a program, my computer will just sit there and do nothing. I can't open anything, word, excel, control panel... you get the picture.
I have no idea what to do now. The computer is a 5 1/2 year old Gateway (don't even get me started about them), and up until now has been pretty dependable. We are using Win 98, and IE 6.0.
Any help would be appreciated. If nothing else, I need to be able to retrieve data on the computer so I can transfer it to a new one as we are certainly in need of one now.
Thank you in advance for your help!