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help before internet turns itself off again!


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#1
neela

neela

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:tazz:

Laptop is a nightmare keep getting a runtime error and loads of popup advert thingys, driving me insane have bought all appropriate spywear stuff but still cant get rid of the problems.

I have wiped laptop and relaoaded it all again before, and i want to do it again as it seems to be only solution but that was ages ago and someone helped me on phone - i cant remember what to do.

...so how do i wipe absolutely everything off laptop so that i can reload it all from scratch, i have all my windows cds etc

simple instructions would be appreciated! thanks
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#2
computerwiz12890

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Hello and welcome to Geeks to Go.

We generally save formatting as a last resort, since you lose settings and drivers and have to reinstall everything. If you've got the time, we can help you clean your computer completely.

If you want to clean your computer please follow all the directions found here. After you get to step 5, if your problem is not resolved, post a HijackThis log in the Malware forum. If your problem persists after getting a clean bill of health from a malware expert, return here and we'll continue troubleshooting. If your problem is resolved simply by running the programs in the link, let me know. I always like to know the results :tazz: .


If you'd rather just do a format and reinstall, let me know. I'll guide you through it. It normally just involves sticking the restore CD in and then booting your computer and then following the onscreen instructions. But if it is more than that, or if you have trouble, I can help.

Edited by computerwiz12890, 06 February 2006 - 04:57 PM.

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#3
neela

neela

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i tried lots of things and really cant be bothered messing about any more especially when step by step on internet is taking hours cos it keeps turning off, i just want to load everything up again from start cos there are so many little problems and i find it all to annoying to keep trying to fix things i just dont understand...

so if you could tell me how to get rid of everything then load it all up again that would be great thanks!
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#4
computerwiz12890

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Make sure you backup all personal data before continuing with the reinstallation of windows (pictures, music, videos, documents, etc. will be lost unless you save them to a CD, floppy, flash drive, etc.)

If you have an XP CD, the following website has step by step instructions (including pictures) of how to do a clean install:

http://www.theelderg...l_-_graphic.htm


If what you have is a restore CD that came with the computer, then you should be able to just put it in, restart the computer, and then follow the onscreen instructions. You may have to press a key as the computer is starting up in order for it to start the CD.



If you have a problem with booting from either an XP CD or a Restore CD

If you do not see something like "press any key to boot from CD...", then you will have to reconfigure your computer to boot from CD before the Hard Drive.

Configuring Your Computer to Boot from CD

Many computers are not configured to boot from the CDROM. If you cannot boot from the CDROM, this is probably due to the boot order of your devices being incorrect. You can change this in the BIOS.

You enter the BIOS from the first screen you see when you turn your computer on. To enter your BIOS, most users here will press the DEL key.

Most Dell, Toshiba, Gateway, Sony & HP systems will press F2.

Compaq users will usually have to press F10.

IBM typically uses F1 or F2.

Other brands may have different keys to press to enter setup, F1, F2, Del, Tab and CTRL+S. If possible see the manual for your computer or motherboard. Also, the BIOS will usually display which button to press to "enter setup" during POST (if it flashes by too fast, press the Pause key).

When you enter the BIOS setup, you need to change the boot order. The CDROM should be setup before the Hard Drive. Each BIOS is different, but here is an example:

Posted Image


Let me know if you need any more help.

Edited by computerwiz12890, 06 February 2006 - 08:23 PM.

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