Hey Mike
Please follow the instructions provided, you may want to print out these instructions and use them as a reference.
Please download
ewido anti-malware it is a free version of the program.
- Install ewido security suite
- When installing, under "Additional Options" uncheck..
- Install background guard
- Install scan via context menu
- Launch ewido, there should be an icon on your desktop, double-click it.
- The program will now open to the main screen.
- When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
- You will need to update ewido to the latest definition files.
- On the left hand side of the main screen click update.
- Then click on Start Update.
- The update will start and a progress bar will show the updates being installed.
(the status bar at the bottom will display ("Update successful")
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates ( Download the Full Database then just click it to update Ewido )
Once the updates are installed do the following:
- Boot into Safe Mode:
Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode. - Click on scanner
- Click on Complete System Scan and the scan will begin.
- You will be prompted to clean the first infection.
- Select "Perform action on all infections", then proceed.
- Once the scan has completed, there will be a button located on the bottom of the screen named Save report
- Click Save report.
- Save the report .txt file to your desktop or a location where you can find it easily.
Close ewido security suite.
PLease Open HijackThis and click "Scan and Save Log" and post that log along with the ewido report in your next reply.