<mikejoz> looking for a network tec
<mikejoz> seen any
<UberGeek> I don't know who any is.
<mikejoz> ok ty
<ScHwErV> that is not my official title.. however if you ask your question I may be able to help
<mikejoz> i have mcfee anti viris and it deleted 2 files from my computer witch caused my computer to not be able to get on the net
<mikejoz> can't find server
<mikejoz> and need some help putting it bake
<ScHwErV> mikejoz google for winsockfix
<mikejoz> did that
<mikejoz> did hijacker
<mikejoz> thats what a guy last night said do
<mikejoz> he said i had a browser hijack
<ScHwErV> you mean hijackthis?
<mikejoz> yes sorry
<ScHwErV> well unless you know what you are looking for.. HJT wont do you much good
<mikejoz> i posted logs and he read them
<ScHwErV> you remember who it was?
<mikejoz> we worked on it untill late
<mikejoz> tried everything
<ScHwErV> what is siber systems?
<mikejoz> he told me to check in here today see if any good ideas
<mikejoz> got me
<mikejoz> thats where all my important sites are for easy access
<ScHwErV> consumer input?
<mikejoz> its a survey company
<ScHwErV> you still have your mcafee cd?
<mikejoz> no i get it from comcast on line
<ScHwErV> can you re-get it if I ask you to uninstall it?
<ScHwErV> or better yet.. if you get it for free.. i can suggest a better alternative
<mikejoz> yes if i can get online
<mikejoz> i get it from comcast not the free one
<ScHwErV> ok then.. thats where I'd start if I were you
<mikejoz> but i don't pay for it
<mikejoz> comes with the service
<ScHwErV> ive solved many computer problems by uninstalling mcafee
<ScHwErV> and norton
<mikejoz> ok so uninstall mcfee
<ScHwErV> in safe mode
<mikejoz> ill do it now
<ScHwErV> he also has the windows ME infection
<ScHwErV> right therock247uk
<therock247uk> well it worked fine for me... i have no clue what people did to it...
<ScHwErV> its like norton... you dont have to do anything to it.. it breaks all on its own
<mikejoz> Hi, ScHwErV this is mike's wife, mike is uninstalling mcafee,
<mikejoz> right now
<mikejoz> my friend told me that someone hijack my browser, that is why I can't get on line
<ScHwErV> it appears that retrac removed the egaccessdialer last night
<ScHwErV> so yes
<Mikester> does Mcaffe do much? like in find problems?
<ScHwErV> eh.. sometimes
<ScHwErV> its not a horrible antivirus..
<mikejoz> its gone now
<ScHwErV> its just that it tries to do too much
<ScHwErV> it thinks its smarter than it actually is
<ScHwErV> reboot and see if your net connection works
<Mikester> yeah I had a friend download HJT it it fept saying a worm
<Mikester> because it was from merlin
<Mikester> whic jeff told me
<mikejoz> i did no luck\
<mikejoz> i went to networking
<ScHwErV> its an error.. mcafee thinks that just because its UPX packed then it has to be bad.. except there are a ton of good programs out there that are packed with UPX
<mikejoz> and my tcp/ip has no card behind it
<Mikester> oo I see
<mikejoz> usually after tcp/ip your card is there
<mikejoz> mine is above it
<mikejoz> so no network connected to pc card when i double click the card
<mikejoz> its connected to tcp/ip
<ScHwErV> umm.. wait.. where are you again?
<ScHwErV> not physically
<ScHwErV> on the computer
<ScHwErV> what are you looking at
<mikejoz> in network
<mikejoz> control panel
<ScHwErV> and you see the network connection
<mikejoz> under tcp/ip
<mikejoz> but no pc card hook to the tcp
<ScHwErV> you cant hook a pc card to the tcp
<ScHwErV> tcp/ip is a protocol.. you cant hook a card to it.. no matter how hard you try
<mikejoz> i see the pc card then scroll down to the tcp
<ScHwErV> try this
<ScHwErV> start - run - command
<ScHwErV> then type ipconfig /all
<ScHwErV> and tell me what is under ip address
<ScHwErV> oh.. and how many connections it sees also
<mikejoz> it came up a little black screen and disapeard very quick
<mikejoz> couldn't see
<mikejoz> so fast
<ScHwErV> you didnt type command in the run box
<ScHwErV> that will open a command window
<mikejoz> no i typed ipconfig /all
<mikejoz> so do that first
<ScHwErV> yes.. type command first
<ScHwErV> then type ipconfig /all in the command window
<mikejoz> ok done
<mikejoz> ip address is there
<mikejoz> 192.168.2.101 is the ip
<ScHwErV> what is the gateway
<ScHwErV> type this
<ScHwErV> ping 192.168.2.1
<ScHwErV> tell me what it says
<ScHwErV> should ping 4 times..
<ScHwErV> you can just tell me wether it timed out or not
<ScHwErV> i gotta go for a meeting in 5 mins.. so hopefully well get this done quick or someone can take over for me
<mikejoz> gave me 4 replys
<ScHwErV> but you cant get on the internet
<ScHwErV> type ping www.google.com
<ScHwErV> and see if it gets out
<mikejoz> i tried to ping yahoo and no answere
<Avohir> try just the IP
<mikejoz> said request timed out
<Avohir> not a dns issue...
<ScHwErV> i dont think its your computer
<ScHwErV> what computer are you on now?
<mikejoz> the wireless one
<ScHwErV> hooked to the same router?
<mikejoz> yep itried to hook direct and same thing
<ScHwErV> you tried to hook the laptop you are on now to the router with a cable and it didnt work?
<mikejoz> not a laptopb just wireless
<mikejoz> we have 2 computers
<mikejoz> one in the kitchen and one in the bedroom
<ScHwErV> did you try to hook the computer you are on now to the router via the wired connection?
<ScHwErV> and did it work?
<ScHwErV> ok then.. we can stop messing with the computer.. youve got a router problem
<ScHwErV> and I am out of time
<ScHwErV> we have a networking forum
<ScHwErV> post your problem there
<ScHwErV> include in your post the things that we went over here
<mikejoz> ok thanks a lot
<ScHwErV> and tell them about both computers
* ScHwErV is away: meeting
<mikejoz> one computer works and the other one does not work
<mikejoz> i hooked the bad computer up directly to the cable modem and it dosn't work still
<mikejoz> so a router problem isn't it
<mikejoz> i think
<mikejoz> hi sari
<mikejoz> hey rock
<sari> hi mikejoz
<mikejoz> any net tecs here
<sari> I know a little
<mikejoz> just tring to get my computer to get on the net
<mikejoz> can't find server
<mikejoz> it says
<mikejoz> my wireless works fine
<sari> you have 2 pcs, right?
<sari> one works and one doesn't?
<mikejoz> retrac and scherv have tried everything
<sari> the one that works - is it wireless or wired?
<mikejoz> wireless works
<sari> so the wired one doesn't? sorry for the questions, but I wasn't here for all of the previous discussion
<sari> they go through the same router, though, right?
<mikejoz> tried to hook it up direct no luck
<sari> have you compared the network config on both?
<mikejoz> maybe not compared
<mikejoz> i was running mcfee and thats when it happ
<sari> ok, first do the start > run > command > ipconfig on them both
<sari> check gateway, etc
<mikejoz> on one that works ip is 192.168.2.102 default gatway 192.168.2.1
<mikejoz> one that dosn't work ip 192.168.2.101 gatway 192.168.2.1
<sari> you can't ping the gateway, right?
<mikejoz> how do i do it
<mikejoz> ping gateway
<sari> ping 192.168.2.1
<sari> in your command window
<mikejoz> like ping google
<sari> ping the ip address
<mikejoz> yes it works
<mikejoz> for ip
<mikejoz> not for google ip
<sari> so you can get to the router
<mikejoz> is that what pinging the ip is
<sari> yes - it's to tell me whether that pc can see the router
<sari> so it can, but it can't see the network beyond
<sari> like google
<sari> do you have a firewall on there?
<sari> it seems odd that you can get to the router, but not beyond it
<sari> you don't know what mcafee deleted?
<mikejoz> no just said it deleted it and didn't give us a chance to reject
<mikejoz> was in the clean prosses