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winFixer virus / spyware


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#1
RobDeManc

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Hi all

I hope you can help me.

I managed to get the winfixer virus on my laptop recently. Since then the performance of my laptop has deteriorated. I use windowsXP. I tried to quarantine the virus with McFree antivirus software but I think this made things worse. I then tried windows restore, no joy. I had to then do a system recovery which hasn't helped either. Now my laptop runs very slow and when it finaly boots up and gets to my desktop I have no taskbar with the start button.

I cannot use some of my icons and also it now thinks there is no soundcard!

I am considering doing a back up and then a format of the disk during recovery.

Do you think this is wise or is there something else I can do. BTW I cannot get onto the internet now because IE will not open up.

Please help

Rob
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#2
Fenor

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Hi RobDeManc! Welcome to G2G!

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Fenor
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#3
RobDeManc

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Thank you. I will try this tonight and let you know what happens.

But I was considering doing a reformat during system restore. Do you advice against this? Or is it likely that that plan will not work?
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#4
Retired Tech

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Format and restore are different things, if you can back up the data you need after scanning it with your Anti Virus programme then a clean install would clear any malware on the drive. Before you clear the drive, check you have the installation discs for all the programmes you currently have, or a list of download locations for any you have without the discs, check you have the XP product key along with any others, and your log in information for your ISP, their software and the modem software
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#5
RobDeManc

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Hi

I tried the two options to deal with winfixer. However, now my windows explorer will not copy and paste files so I could not get the file from the disc onto my computer. So I ran the files from the disc but it said no virus was found.

Now I think that even if I wanted to back up my data I would not be able to because of the copy and paste problem.

I will try my laptop manufacturer before i reformat the disc.
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