[SamJay]

Is there any history of rogue employees from ISP’s downloading malicious software onto customers’ computers which prevents the computer accessing all dial up accounts?
The first instance happened after the ISP rang me asking me if I wanted to upgrade my dial up account to broadband and I said no. A few days later, my laptop would no longer connect to any dial up account, and has not been able to for over a year.
More recently, on 7 February I rang the same ISP to cancel my dial up account, as I have ordered Broadband from another provider (which is not yet installed). I was advised that my dial up account was due to run until 3 March. The following day, I am unable to access the dial up account or any dial up account from my main computer. Coincidence? I use firewall software (no luck even when I switch it off) and have run anti-virus checks but have found nothing. I am able to access when I use an old harddrive and switch off cookies.

Hope someone is able to help.
SamJay

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[DeSade]

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Moved to networking forum.

[SamJay]

Thanks for your advice DeSade. I have now tried Winsock on both the laptop (WinXP) and the Desktop (Win98SE) and am still unable to connect to the internet by dial up on either.

[Dan]

Hi SamJay,

Is there any history of rogue employees from ISP’s downloading malicious software onto customers’ computers which prevents the computer accessing all dial up accounts?

To my knowledge, no. However, there's a first time for everything. So, let's check it out --

Please download HijackThis. Run it and perform a scan -- please save and post the information from the log into your next reply.

Please also generate an Uninstall List --
To get an Uninstall List from HijackThis:

• Open HijackThis, click Config, click Misc Tools
• Click "Open Uninstall Manager"
• Click "Save List" (generates uninstall_list.txt)
• Click Save, copy and paste the results in your next post.

Thanks,
Dan.

[SamJay]

Hi Dan

Thanks for you help, and sorry about the delayed response. I have attached hijackthis logs for both my desktop and laptop, and pasted the uninstall lists below. I hope this helps, and thanks again.
Samjay


Uninstall list laptop
Ad-Aware SE Personal
Adobe Acrobat 5.0
Adobe Image Viewer Plugin 4.0
Adobe Photoshop Album
ALi USB2.0 Driver
AOL Coach Version 1.0(Build:20040229.1 uk)
AOL Connectivity Services
AOL Spyware Protection
AOL Toolbar
AOL UK (Choose which version to remove)
AOL You've Got Pictures Screensaver
AVG Free Edition
CCleaner (remove only)
Collins English Dictionary And Thesaurus
EPSON Printer Software
GT Interactive - Driver
HijackThis 1.99.1
InterVideo WinDVD
Learn2 Player (Uninstall Only)
Microsoft Office 2000 Professional
Mozilla Firefox (1.5.0.1)
Nero 6
Network Device Switch
NVIDIA Windows 2000/XP Display Drivers
Panda ActiveScan
PGPfreeware 7.0.3
QuickTime
QuickTime for Windows (32-bit)
RealPlayer
Sabrina 2
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
SPANworks 2000
Spybot - Search & Destroy 1.3
SpywareBlaster v3.4
TOSHIBA Console
TOSHIBA Power Management
TOSHIBA Software Modem
TweakNow RegCleaner
Tweakui Powertoy for Windows XP
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB910437)
USB Super Link
Viewpoint Media Player
VX2 Cleaner plug-in for Ad-Aware SE
Windows Installer 3.1 (KB893803)
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Service Pack 2
ZoneAlarm


Uninstall list Desktop
A Bug's Life Action Game
Ad-Aware SE Personal
Adobe Acrobat 5.0
Adobe Image Viewer Plugin 4.0
Adobe Photoshop Album
Ahead InCD EasyWrite Reader
ALi USB2.0 Driver
AOL Coach Version 1.0(Build:20040201.2 uk)
AOL Connectivity Services
AOL UK (Choose which version to remove)
AOL You've Got Pictures Screensaver
Arthur's Camping Adventure
ATI Display Driver
ATI Multimedia Center
ATI Teletext
AVG Free Edition
Beano Brain Teaser
BlindWrite suite
BMA Family Health Encyclopedia
CCleaner (remove only)
Collins English Dictionary And Thesaurus
Conexant HCF V.90/56K Modem
DAO
Digital Camera USB Device3
Disney's Jungle Fun
Disneys Wonderland
DVD Decrypter (Remove Only)
DVD Shrink 3.2
DVD Solution
EAX Goldmine
EPSON Printer Software
EPSON USB Printer Devices
Euro 2000
FireNet
Genesys USB Mass Storage Device
Genius NetScroll+ Uninstaller
HijackThis 1.99.1
InCD
Java 2 Runtime Environment Standard Edition v1.3.1
Java 2 Runtime Environment, SE v1.4.0_01
Java Web Start
Learn2 Player (Uninstall Only)
Microsoft Internet Explorer 6 SP1 and Internet Tools
Microsoft Office 2000 Professional
Microsoft Web Publishing Wizard 1.6
Monsters, Inc. Scare Island
Mozilla Firefox (1.5.0.1)
MSN Messenger 7.0
MSN Toolbar
Multimedia Launcher
Nero 6
Nero Media Player
NeroVision Express 2
Net2Phone
Netscape (7.0)
Netscape Communicator 4.6
Netscape Online
Oozic Player
PGPfreeware 7.0.3
PowerDVD
PowerProducer
QuickTime
QuickTime for Windows (32-bit)
RAID Administrator
RealPlayer Basic
Rockwell HCF 56K Modem
Sabrina 2
Scooby-Doo™, Showdown in Ghost Town™
Shockwave
Sound Blaster Audigy
SoundFont Showcase
Spybot - Search & Destroy 1.3
SpywareBlaster v3.4
SpywareGuard v2.2
The Sims Deluxe Edition
Tomb Raider - The Last Revelation
Total 3D Landscape
Toy Story 2
TweakNow RegCleaner
USB Storage Driver
USB Super Link
VIAhm
Viewpoint Media Player
VX2 Cleaner plug-in for Ad-Aware SE
Windows Media Encoder 7.1
Windows Media Player 7.1
WinZip
ZoneAlarm

Attached Files

•  hijackthislaptop__SamJay_.txt   4.94KB   172 downloads
•  hijackthislogDesktop__SamJay_.txt   7.1KB   167 downloads

[Dan]

Hi SamJay,

I can't see any malicous programs on your computer, however if you want an Expert's opinion, then you could always post your log here.

Are you still having problems with your connection? If you restart your computer into Safe Mode with Networking, are you able to connect?

Please goto Start --> Run --> type EVENTVWR and press OK --> Now, look under the System log for any errors and/or warnings. If you find any, please post the relevant heading, along with the details inside by double clicking on the error/warning, and then copy/pasting the information from within.

Thanks,
Dan.