[roxybaby]

Hi,

I just upgraded one of my computers to Windows XP home edition (I was previously running Windows 98 SE). While the computer runs fine and recognized most of my hardware automatically during installation, it doesn't recognize my ethernet card so I can't connect to the internet to register XP. None of the program files for the ethernet card are on the computer. I have a product recovery CD from Dell, but to be honest I'm not exactly sure what to do. Any help would be greatly appreciated!

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do you mean that the drivers just didn't install?

if you right click on my comptuer > manage > device manager...do you see your ehternet card there? it should have a yellow ? next to it? if so go to www.dell.com and enter your service tag number to download the new drivers for the ethernet card...(of course.. i mean download the drivers to the computer you're using right now and transfer them over to the other ocmputer in whatever fashion you see fit)

[dsenette]

do you mean that the drivers just didn't install?

if you right click on my comptuer > manage > device manager...do you see your ehternet card there? it should have a yellow ? next to it? if so go to www.dell.com and enter your service tag number to download the new drivers for the ethernet card...(of course.. i mean download the drivers to the computer you're using right now and transfer them over to the other ocmputer in whatever fashion you see fit)

[roxybaby]

Thanks for the fast reply! I went in to my device manager and hmmm, the card is listed in there under Network Adapters(Intel 82559 Fast Ethernet LAN on motherboard). No yellow question mark. Maybe this is a problem with my ISP?

[roxybaby]

I was able to resolve this issue. Thanks for pointing me in the right direction, dsenette!

[dsenette]

what was the resolution?

[roxybaby]

With your help, I figured out that it was a software problem and not a hardware problem. I contacted my ISP, and they were able to help me set up the internet connection.