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Low memory issues on brand new computer


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#1
DaphneJane

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I have a brand new computer and when I try to play video with windows media, I get a message saying that there is not enough memory and I must quit other programs. What do I need to do to correct this?
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#2
wannabe1

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Hi DaphneJane...

How much memory do you have on your machine?

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#3
DaphneJane

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I have an AMD Sempron Processor 3000+ 1.80GHz, 512 MB of RAM
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#4
wannabe1

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That should be plenty of RAM...

Donload and run HiJackThis, run a scan, and attach a log here for me. That will allow me to see what's running and, perhaps, point you to some applications you can stop from running in the background. Doing that will free up some system resources for your video playback.

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#5
DaphneJane

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When I click on HiJackThis, I get a page that tells me I don't have permission to do that action.
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#6
gerryf

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Sounds like you are set up as a limited user...are you?


Whose machine is this...rather, who else but you uses it?
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#7
DaphneJane

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Okay, here is the log of the scan.
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#8
DaphneJane

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Am I attaching the file right?
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#9
gerryf

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no
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#10
DaphneJane

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Logfile of HijackThis v1.99.1
Scan saved at 3:45:08 PM, on 2/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\TPSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\pavsrv51.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\AVENGINE.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
c:\program files\panda software\panda platinum 2006 internet security\firewall\PNMSRV.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PavFnSvr.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\AntiSpam\pskmssvc.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PsImSvc.exe
C:\WINDOWS\system32\RioMSC.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\apvxdwin.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\SRVLOAD.EXE
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\WebProxy.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\WINDOWS\msagent\AgentSvr.exe
C:\Program Files\Outlook Express\msimn.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\DOCUME~1\user\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\Inicio.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HPAiODevice(hp psc 700 series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp psc 700 series\Bin\hpobrt07.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1167671516343
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1139067932625
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: avldr - C:\WINDOWS\SYSTEM32\avldr.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PavFnSvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\pavsrv51.exe
O23 - Service: Panda Antispam Engine (pmshellsrv) - PANDA SOFTWARE - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\AntiSpam\pskmssvc.exe
O23 - Service: Panda Network Manager (PNMSRV) - Panda Software - c:\program files\panda software\panda platinum 2006 internet security\firewall\PNMSRV.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software Internacional - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PsImSvc.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Software - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\TPSrv.exe
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#11
DaphneJane

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My apologies if it was bad form to just post the entire log. I couldn't seem to make it attach.
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#12
achilles becqx

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Hi,
Goto control panel.....make sure control panel is on classic view,,,,,,,double click on system,,,,,,,goto the advanced tab,,,,,,and then click on settings button for the visual settings options,,,,,click on advanced tab again, at the botton u will have virtual memory,,,,,,click on change and then make sure the initial memory to the double of the RAM size and the maximum memory to be the 4 times of the RAM
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#13
DaphneJane

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Hi Achilles

I did what you instructed and I'm still getting the error message.
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#14
DaphneJane

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I restarted the computer and now if I try to play a video, I get a message that says the specified module could not be found.
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#15
wannabe1

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Reset the Vitual Memory so that it is system managed. If you have to, use System Restore to roll your machine back to where it was before you reset the memory settings.

Click Start, then Run, type msconfig, and click "Ok".

Under the "Startup" tab, uncheck the boxes next to the following...

Adobe Reader
msmsgs
Microsoft Office
MsnMsgr

"Apply" the change and click "Ok"...Reboot. Upon restarting, you will get a Selective Startup dialog window. This is normal...put a tick in the box to not show it again and click "Ok".
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