My son's computer got infected by a virus.
When you reboot the computer the following happens:
1. The dell screen comes with the BIOS verison.
2. A request for a password appears. I type in the passowrd and its accepted.
3. The blue screen with the windows logo appears but nothing happens.
--Reboot using Windows XP system CD
I tried booting from the cd (after changing boot sequence ). Steps 1 and 2 happen but then I receive
"Alert! OS install mode. Amount of available memory is limited to 256MB.
press F1 to reboot, F2 for setup utility.
Pressing F1 doesn't do anything.
Pressing F2 does allow me to view setup.
Dell Dimension 4600
XP Windows SP1 CD-ROM
BIOS version A10.
Pentium 4 2.80 processor
Any help that someone could provide would be greatly appreciated.