Deleted internal sound card
Started by
Vie
, Feb 11 2006 11:05 PM
#1
Posted 11 February 2006 - 11:05 PM
#2
Posted 11 February 2006 - 11:20 PM
Hi Vie
Please go into your control panel
My Computer/
Control Panel/
system/
device manager/
Look for any yellow ! or ?
Post them here please.
Then go here and download Everest Home
Everest
Scan your system and attach the log to this post, there are several audio configurations for your Dell and I need to make sure I link you to the right driver.
Please go into your control panel
My Computer/
Control Panel/
system/
device manager/
Look for any yellow ! or ?
Post them here please.
Then go here and download Everest Home
Everest
Scan your system and attach the log to this post, there are several audio configurations for your Dell and I need to make sure I link you to the right driver.
#3
Posted 11 February 2006 - 11:38 PM
How do I post it. I am not very computer literate.
#4
Posted 11 February 2006 - 11:40 PM
Once you have it running, click on REPORT and the Report Wizard should run. When you come to the REPORT PROFILES page of the wizard, make sure you have radio button next to System Summary Only selected. Then click NEXT, you can leave HTML selected and click FINISH. The report will then be generated and a new window will appear. In this new window that appears, click SAVE TO FILE and save the report as REPORT.HTM somewhere on your computer where you will remember its location. Please attach this file to your reply.
Now remember to ADD THE FILE AS AN ATTACHMENT and not just copy/paste it in your next reply
In order to attach a file on the bottom of your post you will see a file attachment box
click browse and find the file on your computer then click add this attachment.
Now remember to ADD THE FILE AS AN ATTACHMENT and not just copy/paste it in your next reply
In order to attach a file on the bottom of your post you will see a file attachment box
click browse and find the file on your computer then click add this attachment.
#5
Posted 12 February 2006 - 12:33 AM
How do I post it. I am not very computer literate.
#6
Posted 12 February 2006 - 12:36 AM
Would it be easier for you to email it too me Vie?
#7
Posted 12 February 2006 - 12:43 AM
I am emailing it to you.
#8
Posted 12 February 2006 - 12:45 AM
I sent you my email address in a private message.
refresh the browser and you will see a pop-up window with the message.
refresh the browser and you will see a pop-up window with the message.
#9
Posted 12 February 2006 - 12:51 AM
I have another idea Vie.
Can you open your Everest log and scroll down a little bit till you find a entry that looks like this
Multimedia:
Audio Adapter xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
The X's will be your sound device, can you please post here what that is.
Can you open your Everest log and scroll down a little bit till you find a entry that looks like this
Multimedia:
Audio Adapter xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
The X's will be your sound device, can you please post here what that is.
#10
Posted 12 February 2006 - 01:37 AM
I have sent the report to your email.
#12
Posted 12 February 2006 - 11:53 AM
I am getting an error message when I try to open the program that I just downloaded that you gave me. The error message is: error installing iKernelexe: {ox10000}. What does this mean?
#13
Posted 12 February 2006 - 10:33 PM
Hi Vie
That message means that the drivers for this soundcard are still on your system.
Please do this.
start/
control panel/
system/
device manager/
double left click the sound video and game controllers/
right click the entry that says intell intergrated sound/
Click the driver tab/
choose to reinstall the driver/
Let me know how you go.
That message means that the drivers for this soundcard are still on your system.
Please do this.
start/
control panel/
system/
device manager/
double left click the sound video and game controllers/
right click the entry that says intell intergrated sound/
Click the driver tab/
choose to reinstall the driver/
Let me know how you go.
#14
Posted 13 February 2006 - 01:19 AM
I have already tried that. It did not work.
#15
Posted 13 February 2006 - 01:48 AM
Since that didn't work we need to update the current InstallShield Engine (ikernel)
Please follow these instructions
start/
search/find
files or folders/
search for ikernel.exe
once you have found it the file path will look similar to this
C:\Program Files\Common Files\InstallShield\Engine\6\Intel 32
Please right click on it and choose delete to remove the file.
Download a new installshield from here
InstallShield
Run the program and install a new install shield
Then reinstall the driver file from the one you downloaded earlier.
Let me know how you go.
Please follow these instructions
start/
search/find
files or folders/
search for ikernel.exe
once you have found it the file path will look similar to this
C:\Program Files\Common Files\InstallShield\Engine\6\Intel 32
Please right click on it and choose delete to remove the file.
Download a new installshield from here
InstallShield
Run the program and install a new install shield
Then reinstall the driver file from the one you downloaded earlier.
Let me know how you go.
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