I am not having a good day! I have windows xp and I use IE. I have the service pack 1 because service pack 2 always causes me problems when I've tried to use it. I have a cable modem. I was using zone alarm and started having problems with it awhile back. If I let my computer sit idle for an hour of so, I wouldn't be able to go online. If I turned off Zone Alarm, I didn't have a problem with going on line.
Yeseterday, I had the same problem but I couldn't turn off Zone alarm and I wasn't able to get on line no matter what I tried. So, I uninstalled it. Still no luck! I rebooted, then my Mouse became disabled. The pointer arrow just sits in the middle of the screen and won't move. I have a laser style mouse and the mouse works in safe mode only. I don't know if I have a bug, or if Zone alarm caused this.
My internet connection and box are fine. I am using a old computer right now with the same box. So, I know it's not that. I have tried everything I can think of to get on line and to get my mouse to work.
If you could tell me what to check, I'd appreciate it. I can't give you any hijack logs or anything because I can't get on line with that computer.
I also have Norton if that helps.