Unable to Uninstall Anything [RESOLVED]
Started by
Pooky
, Feb 13 2006 03:18 PM
#16
Posted 21 February 2006 - 09:18 PM
#17
Posted 21 February 2006 - 10:29 PM
Thank you, I went through it and found the information I needed to remove them
I edited your last post to remove the txt file after I looked through it because it has product keys in there and we don't want anyone getting a hold of those.
We're going to remove all of the Sonic products first because we may run in to problems with MS Office, but we'll have to see.
Go to Start > Run and paste in the following line:
MsiExec.exe /I{B12665F4-4E93-4AB4-B7FC-37053B524629}
Click OK.
The uninstaller for the program should start.
Click Next.
Choose Remove, click Next.
Follow the rest of the prompts on the screen, if it tells you to reboot don't reboot yet.
Do the same for each of the following - one at a time:
MsiExec.exe /I{075473F5-846A-448B-BCB3-104AA1760205}
MsiExec.exe /I{AB708C9B-97C8-4AC9-899B-DBF226AC9382}
MsiExec.exe /I{30465B6C-B53F-49A1-9EBA-A3F187AD502E}
MsiExec.exe /I{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}
Please let me know if you run into any problems with this.
Reboot after that last one and let me know how it went, then we will attempt to remove MS office.
I edited your last post to remove the txt file after I looked through it because it has product keys in there and we don't want anyone getting a hold of those.
We're going to remove all of the Sonic products first because we may run in to problems with MS Office, but we'll have to see.
Go to Start > Run and paste in the following line:
MsiExec.exe /I{B12665F4-4E93-4AB4-B7FC-37053B524629}
Click OK.
The uninstaller for the program should start.
Click Next.
Choose Remove, click Next.
Follow the rest of the prompts on the screen, if it tells you to reboot don't reboot yet.
Do the same for each of the following - one at a time:
MsiExec.exe /I{075473F5-846A-448B-BCB3-104AA1760205}
MsiExec.exe /I{AB708C9B-97C8-4AC9-899B-DBF226AC9382}
MsiExec.exe /I{30465B6C-B53F-49A1-9EBA-A3F187AD502E}
MsiExec.exe /I{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}
Please let me know if you run into any problems with this.
Reboot after that last one and let me know how it went, then we will attempt to remove MS office.
#18
Posted 22 February 2006 - 04:58 PM
Everything went smoothly! Thanks!!
Ready to remove Office as soon as you get the chance.
Ready to remove Office as soon as you get the chance.
#19
Posted 22 February 2006 - 05:11 PM
Excellent
Let's try this one..
MsiExec.exe /I{91120409-6000-11D3-8CFE-0150048383C9}
Let's try this one..
MsiExec.exe /I{91120409-6000-11D3-8CFE-0150048383C9}
#20
Posted 22 February 2006 - 08:19 PM
Well, it got rid of Microsoft Office. However, ctfmon.exe has returned to my startup list in msconfig and continues to run in the background. I *thought* this file was a part of Office (I looked it up online and several websites said it was a part of office) but I guess not. Any ideas?
#21
Posted 22 February 2006 - 08:39 PM
Hello Pooky
When you uninstalled MS Office it started with the uninstall (no it's technically not a part of MS Office - it's an operating system file that only starts with MS Office and it stays running in the background even after office is closed). Since Office is gone you shouldn't have to worry about it starting again after we remove it with HJT once more.
Run HiJackThis. Place a check next to the following item and click FIX CHECKED:
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
Close HiJackThis.
Reboot and let me know how things are going.
When you uninstalled MS Office it started with the uninstall (no it's technically not a part of MS Office - it's an operating system file that only starts with MS Office and it stays running in the background even after office is closed). Since Office is gone you shouldn't have to worry about it starting again after we remove it with HJT once more.
Run HiJackThis. Place a check next to the following item and click FIX CHECKED:
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
Close HiJackThis.
Reboot and let me know how things are going.
#22
Posted 22 February 2006 - 09:15 PM
OK, it's no longer checked in msconfig, but it is still listed. Is it supposed to still be listed there? Or should it be gone completely?
#23
Posted 22 February 2006 - 09:35 PM
Ok, that's just weird, HJT should remove it from startup completely. No worries, we'll remove it manually.
Download remctfmon.zip from here: remctfmon.zip 217bytes 74 downloads
Unzip it to your desktop.
Reboot into Safe Mode.
Go into the unzipped remctfmon folder and double-click remctfmon.reg
When asked if you want to merge with the registry click YES.
Reboot your computer and it should be gone from msconfig.
Download remctfmon.zip from here: remctfmon.zip 217bytes 74 downloads
Unzip it to your desktop.
Reboot into Safe Mode.
Go into the unzipped remctfmon folder and double-click remctfmon.reg
When asked if you want to merge with the registry click YES.
Reboot your computer and it should be gone from msconfig.
#24
Posted 23 February 2006 - 03:41 PM
Nope, still listed in msconfig. It's unchecked, but still listed.
#25
Posted 23 February 2006 - 04:16 PM
After reading about the file, it sounds as if it stays in msconfig permanently and that it can only be disabled but will still be unchecked in msconfig. We can try to disable it permanently (but will still be in msconfig) but since you no longer have Office, then it should not start anymore, because it only starts with Office products once disabled. It's a system component so we cannot delete the file.
To disable it permanently, please follow these steps (it will still be in msconfig, but it won't start anymore):
Go to Start > Run and paste in the following line:
regsvr32 /u msimtf.dll
Click OK.
A small box will open saying unregistering dll was successful, click OK.
Do the same for this line:
regsvr32 /u msctf.dll
Then go to Start > Control Panel.
Double-click Regional and Language Options
Click the Languages tab.
Click the Details button.
Click the Advanced tab.
Under "System Configuration," check the box that says "Turn off advanced text services"
Click Apply, ok, Apply, Ok.
That should disable the bugger permanently
Do you have any other problems?
To disable it permanently, please follow these steps (it will still be in msconfig, but it won't start anymore):
Go to Start > Run and paste in the following line:
regsvr32 /u msimtf.dll
Click OK.
A small box will open saying unregistering dll was successful, click OK.
Do the same for this line:
regsvr32 /u msctf.dll
Then go to Start > Control Panel.
Double-click Regional and Language Options
Click the Languages tab.
Click the Details button.
Click the Advanced tab.
Under "System Configuration," check the box that says "Turn off advanced text services"
Click Apply, ok, Apply, Ok.
That should disable the bugger permanently
Do you have any other problems?
#26
Posted 28 February 2006 - 06:53 PM
I take it you have no more problems?
Glad I could help.
Glad I could help.
#27
Posted 28 February 2006 - 06:53 PM
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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