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error on start up


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#1
johnsoncolleena

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when turning on or restarting my pc i get a black screen that says
detected error on hard disk refer to guide troubleshooting press enter to cont.
any help
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#2
gerryf

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i don't think that is the complete error message, as I have never encountered it

It sounds like a hardware message from system bios more than windows.

Can you give the make and model of your PC
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#3
johnsoncolleena

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is this what you need?

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name J
System Manufacturer Gateway
System Model E-1800
System Type X86-based PC
Processor x86 Family 6 Model 11 Stepping 1 GenuineIntel ~1195 Mhz
BIOS Version/Date Intel Corp. EA81520A.15A.0009.P06.0109191538, 9/19/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name J\jeremy
Time Zone Eastern Standard Time
Total Physical Memory 384.00 MB
Available Physical Memory 229.48 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 921.11 MB
Page File C:\pagefile.sys
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#4
gerryf

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well, yes, but it did not help much

This is a fairly old system, is it not?

Tap the f1 key as the computer is booting. It should enter the BIOS SETUP utility...look for, but do not change anything, that says HARDDRIVE or SMART

anything there...you will exit this utility by typing ESC key, or perhaps f10, but do not change anything
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#5
johnsoncolleena

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under the boot section the hard disk drive was listed but that was the only thing i saw
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#6
gerryf

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where did theabove info come from?

Everest? Do you hae the full report?

Is this machine running, or not?
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#7
johnsoncolleena

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yes it is running but locks up sometimes
what info the system info?
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#8
johnsoncolleena

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this would be the exact error a problem with the hard drive has been detected consult the
troubleshooting section of the users manual

press enter to continue.

i press enter and it goes to my login screen
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#9
gerryf

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this info:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name J
System Manufacturer Gateway
System Model E-1800
System Type X86-based PC
Processor x86 Family 6 Model 11 Stepping 1 GenuineIntel ~1195 Mhz
BIOS Version/Date Intel Corp. EA81520A.15A.0009.P06.0109191538, 9/19/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name J\jeremy
Time Zone Eastern Standard Time
Total Physical Memory 384.00 MB
Available Physical Memory 229.48 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 921.11 MB
Page File C:\pagefile.sys


where did you get that?
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#10
johnsoncolleena

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went start-all programs-accesories-system tools - system info
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#11
gerryf

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ahh, download Everest Home

http://www.geekstogo...tion=show&id=13

unzip it, install it, and then save a report and ATTACH it to your next post
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#12
johnsoncolleena

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hope this helps

Attached Files


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#13
gerryf

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yep

SMART Hard Disks Status FAIL

SMART stands for Self Monitoring And Reporting Technology and is built into modern harddrives. Basically, this is telling you your harddrive is failing and you need to replace it SOONER, not later.
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#14
johnsoncolleena

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i have 2 hard drives what is the best way to transfer windows and files
and how thanks for your help
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#15
gerryf

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are the drives the same size? or different?

Free solution, or easy pay for solution?
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