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No longer able to go online - need help resolving.


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#1
dlw

dlw

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Yesterday I could go online, today I can't.
I do not know why.
I did not install any programs.
AVG discovered no viruses.

Can someone help me out?

dlw
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#2
Retired Tech

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What does / doesn't happen when you try
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#3
dlw

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Mozilla opens and that is it.
I cannot even get to my home page which is Google.
There are no error messages.

dlw
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#4
Retired Tech

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Same with IE

After a minute it should say page cannot be displayed, is your connection set to show in the taskbar
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#5
dlw

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I don't use IE.
It's not installed.

dlw
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#6
Retired Tech

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Run this

http://www.geekstogo...=download&id=21

How do you get on for windows updates?
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#7
dlw

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downloaded the program.
It starts and mentions 'dial up'.
I stopped at that point.
I have 'DSL'.
The box with the issue is linked to a 'DSL' modem.

I apologize for not mentioning that.
Should I continue with the program?

dlw
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#8
Retired Tech

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I have run this with broadband, it is going to rebuild the network files so you will need the 98 CD
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#9
dlw

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Used the program.
It did not work.
Same thing.

dlw
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#10
Retired Tech

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If you have the ISP details, make a new connection, if it runs delete the existing one, if no change, delete the new one

You could re-install the modem software
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