[Malathi]

Hi, I have a case management system that entails opening documents in pdf format. I installed Acrobat Professional 7.0 some months ago and everything worked just fine. More revent;y however, I am unable to open pdf documents through a web browser and Tech Support tells me that Acrobat Professional is not designed to do so. SO, I also downloaded the free reader and again everhtying was fine for a week or so. Now I cannot open pdf documents at all through a web browser.

How does one get around the incompatibility issues betwee Acrobate Professional 7 and the free readers? Surely I am not expected to uninstall Professional 7 everytime I need to use the free reader and then re-install every time I need Professional 7?

Thank you for any suggestions.

Malathi

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in internet explorer go to tools > manage add ons > do you see the adobe pdf reader in there? is it enabled?

[dsenette]

in internet explorer go to tools > manage add ons > do you see the adobe pdf reader in there? is it enabled?

[Malathi]

Hi, I checked and it is enabled. I tried to disable and re-enable, but I wasn't able to select anything and the buttons were inactive! I wonder if this is the problem.

[Johanna]

I have AA 7 and I have never needed a reader for pdf files. I can read pdfs in my browser, or create pdfs with one click from my browser. Double check your file associations.

Johanna