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Windows wont load error (windows\system32\config\system


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#16
Bobsqueek

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Mainly related to the programs Office and norton password manager/internet security to be precise

when I try and run an office program from the start menu I get this:

windows installer window comes up then this error comes up

"This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify this is a valid windows installer patch package"
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#17
gerryf

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both of these programs (indeed almost all) will need to reinstalled from the original cd as the repair process likely had to replace signficant chunks of the system given the damage that had been done
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#18
Bobsqueek

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Ok. I just tried uninstalling norton, but its still there on the control panel's (which I can only access If I have wikipedia.com open) add remove programs list, and the start menu
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#19
gerryf

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Please reinstall norton atop itself.

If you do not have your norton disk, then please ATTACH a hiajckthis log to your next post
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#20
Bobsqueek

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I put the norton disk in and went through the wizard, until it started to install and these error messages displayed:

the installation is missing the file instops.dat setup will now exit


and then:

setup was unable to remove previously installed versions of this product. Please remove manually via the Add/remove programs
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#21
gerryf

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http://service1.syma...=&osv=&osv_lvl=

use symantec's removal tool
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#22
Bobsqueek

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Thanks. Ive been on the microsoft website and found something that hopefully can remove my microsoft office installation similar to the symantec one you sent me as It wont do it through "add remove programs" on the control panel. So I'll have office soon hopefully.

Then I can install all the various drivers and things, then maybe get round to installing my birthday present, a wacom tablet :tazz:
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#23
Bobsqueek

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Didnt work.

And I cant uninstall from the Add/remove programs
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#24
gerryf

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didn't wrk what...need a littlemore info, like how it didnb't work...error messages, etc
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#25
Bobsqueek

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Oh, sorry, the removal tool for microsoft office. It only works for previous versions of microsoft office, from 2000 backwards. So I cant remove it that way

Simply deleting the microsoft office folder from my C drive wouldnt do much good id imagine. But its the only thing I can think of to get rid of office.
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#26
gerryf

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I'm assuming you tried just installing over?

Did you try the repair function instead of remove?

did symantec go away?
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#27
Bobsqueek

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Ive tried installing over and it wont have it

I get this error message when I tried to do a repair install through add/remove programs

Posted Image

and I have a strange unamed folder on my control panel and I dont know what its for or what its doing, might be the reason why the control panel is so tempremental, or is it normally there?

Posted Image

and symantec has been sorted :tazz:
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#28
gerryf

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http://support.micro...kb;en-us;295823

for office issue
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#29
gerryf

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http://windowsxp.mvps.org/cpicon.htm

for the stray icon
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#30
Bobsqueek

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I d/led the shell editor, but im not exactly sure what im looking for and im not keen on deleting anything important

Here's what I think is the shell causing the problem

Posted Image

if it is the right one, do I just click "delete" as the page says and thats it?
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