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problems installing a new HP printer


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#1
TeddyBear

TeddyBear

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Hi

i am tring to set up my printer on my new computer. it is a HP Laserjet 4 printer on a Dell desktop running win XP home. it has a serial port comeing out of the printer. i had to get a cable to switch it too a usb port connection. i installed the disc that came with the cable and downloaded the drivers from HP for the printer and i still can't get it to print. i know the printer itself works....i used it on my old computer.

in the control panel for the printers it shows that the hp laserjet is the printer that i am useing...it has a check mark above the printer icon.

iam not sure what i am doing wrong.

please help....thanks
Alan
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#2
Jack123

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01 – TeddyBear – [HP laserjet 4 Installation]
16th Feb 2006

in the control panel for the printers it shows that the hp laserjet is the printer that i am useing...it has a check mark above the printer icon.


Looks like the final step is to assign a Port to Printer - & because it is a Serial Port – The default would be a [Com Port] – but because the Dell probably does not have one – You can select the – [Virtual Port]

(1) – Open [Printers] Folder
(2) – Right Click [HP Laserjet 4] Icon
(3) – Open –[Properties] – Page
(4) – Click [Ports] Tab on top of Page
(5) – Scroll down Page – Check – [Virtual Port for HP Laserjet 4]
(6) – Click – [OK] to close – [Printers] Folder

Hopefully you can now print –

Jack123
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#3
TeddyBear

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nope....still not printing.

i did as you asked and dont see any thing marked "Virtual Port for HP Laserjet 4"

it has "com4" checked now.

how do i find the one that you say i need to check?
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#4
Jack123

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02 – TeddyBear – [HP laserjet 4 Installation]
18th Feb 2006

nope....still not printing.
i did as you asked and dont see any thing marked "Virtual Port for HP Laserjet 4"
it has "com4" checked now.
how do i find the one that you say i need to check?


See if Printer is Offline – or Paused

(1) – Open Printers Folder
(2) – Right Click – [HP Laserjet 4] Icon
(3) – Is [Use Printer Off Line] Checked or [Pause Printing] Checked
(4) – Uncheck if any are checked
____________________________________________________________________

Need more info –

(1) – Make & Model of PC
(2) – How old is PC
(3) – Operating System & Service Pack installed
(4) – Proper Name & Full Model Number of Printer
(5) – Make & P/N of USB – Serial Adapter

_____________________________________________________________________________

Need to determine which is at fault – [USB – Serial Adapter] or [Printer]

Download Free Home Edition of [Everest] – Follow instructions on Making Reports & Attaching to Posts
http://www.filehippo...d_everest_home/

Run [EVEREST] & perform the following steps to obtain 3 [REPORTS] – Need to [Create] & [Save] – 3 Separate [Reports] – as HTML Documents by using [Quick Report Summary] – Mode – Save these in a Folder – that you can find - & Attach all 3 to your next Post –

Do not use Text Format – Nor do you want to embed these [Reports] in your Post – Only use [Attachment] Mode – These [Reports] – are Too Long – to place in Post – The Forum will truncate – the [Reports] + The Report will be >20 pages –

Complete the Following 2 Procedures – [How to Make Everest HTML Reports] & [How to Attach Files to your Post]
__________________________________________________________________________

[How to Make – Everest HTML Reports] –

Report-1: [TeddyBear-SUMMARY-1]

1 – Expand [COMPUTER] Folder
2 – Click on [SUMMARY] Folder
3 – On Main Menu – Click on [REPORT] >On Pop Up/Down menu – Highlight [Quick Report-Summary] >Click on [HTML]
4 – Save to File as [TeddyBear-Summary] & attach to POST

Report –2: [TeddyBear -Mobo-1]

1 – Expand [MOTHERBOARD] Folder
2 – Click on [MOTHERBOARD] Folder –[Main Folder]
3 – Click [REPORT] >[Quick Report-Motherboard] > [HTML]
4 – Save to File as [TeddyBear-Mobo-1] & attach to POST

Report –3 :[ TeddyBear-Devices-1]

1 – Expand [DEVICES] Folder
2 – Click on [DEVICES] Folder
3 – Click [REPORT]>[Quick Report-Devices]> [HTML]
4 – Save as File [TeddyBear-Devices-1] & attach to Post
_________________________________________________________

[How to Add Attachment to Post]

1- Click On [Add a Reply]
2- Scroll down to bottom of [Reply Window] to [File Attachments]
3- Click [Browse] and then locate the [Everest Report Files] – That you saved on your PC
4- Click on file - it should now appear in [File Attachment] Window
5- Click on [Add Attachment] Button
6-Wait until it is added
7- Click [Add to Post] Button
8- Repeat Steps [3 thru 7] – locating the other 2 Reports & attach them to Post –
9- Click [Add Reply] Button to send
__________________________________________________________

Jack123

Edited by Jack123, 18 February 2006 - 12:06 AM.

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