Posted 17 February 2006 - 03:49 PM
You can edit the report out to save us some room ...they are pretty comprehensive reports. Just leave the header of the report, so we know it has been posted. (I have copied the report for reference)
Posted 17 February 2006 - 04:18 PM
There is a BIOS update available for that machine. Download and install whichever version best suits your needs. You can use the harddrive version if you can download it to her machine or transfer the downloaded files via cd.
Then you should download and install updated video drivers. You need to uninstall the old drivers from Device Manager before installing the new ones.
Be sure to read all the instructions pertaining to these procedures on their respective download pages...
Posted 17 February 2006 - 04:43 PM
Posted 17 February 2006 - 06:41 PM
We haven't done the Modem yet...wanted to get the other two out of the way, first...BUT...there is very little information on the modem in the Everest report...
Go to Device Manager, right click on the modem, and choose "Uninstall". Accept the change and reboot. Upon startup, Windows should detect and reinstall the device automatically.
Let me know how this goes.
Posted 17 February 2006 - 07:00 PM
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