[thundercat]

After running AVG it found a virus and recommended restart to complete the virus clean up. On restarting the pc displays a page saying there has been a problem, choose one of the following: start windows as normal; safe mode: safe mode with command prompt etc.
Whichever one I select, the pc restarts and comes back to this screen.

Can anybody help please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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you tried last known good configuration?

[gerryf]

you tried last known good configuration?

[thundercat]

yup, tried that one as well, same thing happens.........................

[gerryf]

Use your windows xp disk to enter the recovery console

You do this by setting your PC to boot to the CD-ROM in BIOS (enter bios by pressing f1, f2 pr del key during memory count up, then searching for boot order, and setting the CD as the first boot device)

When the PC boots, it will boot from the CD...after the first several screens load, you will be given a choice to choose R for recovery console. You will be asked to log in.

For Windows XP Home, there is not password, just hit enter. For Windows XP pro, ask whomever set up the machine what password they used.

Once at the Recovery console c:\windows prompt, type
chkdsk /r
<enter>

Take a long walk, as this will take a while






If you do not have a windows xp disk, download RC.iso from the following link:

http://www.thecomput...edic.com/rc.iso

You need to burn this image to a CD and boot your computer with it--this is different than burning a file to a CD. If you do not know how to burn an ISO image, then download the following program to another Windows XP machine, install it.

make certain you download the proper installation for your version of windows

http://isorecorder.a...isorecorder.htm

After installation, right click the RC.iso file you downloaded above and choose COPY IMAGE TO CD.

Then reboot your broken PC with that CD in the CD-ROM drive.

This will give you a recovery console to use to run





Insert in non-functioning CD, set the PC to boot to the cd-rom first in the boot order section of bios (get there by pressing f1,f2, or del depending on machine while memory is counting up)

When boot begins, a windows setup will appear to start, but you will be taken to a recovery console. You will need to select your windows installation by pressing a number, then typing in the administrator password, which is blank for XP Home or whatever you set when you installed your machine for XP Pro.

After entering the password, you will find yourself at a command prompt

type
chkdsk /r
<enter>

follow the prompts, then when it is complete, type

EXIT, to reboot

Remove CD from drive

Fix?

[thundercat]

nope, same thing still happens...

[wannabe1]

Hi thundercat...

If you have a floopy drive, you might try the Boot Floppy Set from Microsoft. Be sure to get the set for your installed operating system.

wannabe1

Edited by wannabe1, 19 February 2006 - 07:52 AM.