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System Shuts down and restarts with no warning


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#1
kneehuggers

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Hi!

It seems for the past 2 weeks my computer will not function normally.

Recently, my computer keeps shutting down and restarting. When it restarts, I get the following messages:

I have done screen shots of the error messages that can be viewed here:

http://i5.photobucke...za/511a73d6.gif

http://i5.photobucke...za/bdf8e7f3.gif

http://i5.photobucke...za/fb22d566.gif

Any help would be greatly appreciated!

Thanks!
Kristy

Edited by kneehuggers, 18 February 2006 - 05:52 PM.

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#2
gerryf

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start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.
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#3
kneehuggers

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Is this what you are looking for? :tazz:

Error code 000000cb, parameter1 f3ac31af, parameter2 f3ac7068, parameter3 82845898, parameter4 00000016.
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#4
gerryf

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no, that error code is useless and only used for Microsoft's purposes.

What I want is what I asked for :tazz:
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#5
kneehuggers

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That is what I did, and I double clicked on the red x and that is what was under the discription.
Since I am not quite sure what you are looking for, I took screen shots that can be viewed here:

http://i5.photobucke...creenprint4.gif

http://i5.photobucke...creenprint5.gif

Thank you for your help!
Kristy
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#6
gerryf

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sorry, I thought you were just reproducing the first screen capture.

The event 1003 did help clarify things--almost definitely a drier error

download Everest Home

http://www.geekstogo...tion=show&id=13

unzip it, install it, and then save a report and ATTACH it to your next post so we can see what kind of hardware you're running

and ATTACH, its too big to post
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#7
kneehuggers

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Hi,

Here is the attachment you requested. Thanks for your help!

Kristy

Attached Files


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#8
peterm

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Hi Kristy
Gerryf is one of the best (gets very busy) so you are in good hands.
Have you added any programs or software or downloads before this started to happen?
Can you make sure you have the latest drivers for your video.
http://www.ati.com/s...ver.html]Driver downloads[/url]
and go and delete all the minidmp files and sysdata.xml files
the path where these are stored are in your error message.
Reboot

If this does not make things more stable then try safe mode
Booting into safe mode
When the computer starts up start tapping the F8 key this should give you a choice of modes please choose safe mode and see if the computer is any more stable.

Edited by peterm, 23 February 2006 - 01:53 AM.

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#9
gerryf

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goodness, I'd thought I'd subscribed to this thread.....

the video driver is a good start

In the meantime,

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART

The next time this error occurs, you will get a blue screen with an error. It will contain much of the information you've already supplied, but it will also include, about have way down the page, a reference to a file that looks something like

???????.sys

report the name of that file

You can reboot and get back into windows then report back

This error is so uncommon, my gut says it is not a videodriver, though that is an older video card you have, so perhaps it is
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#10
kneehuggers

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Hi Gerryf!

I did what you have asked me to do. It is just a matter of time when my computer will do it again so I will report back when it gives me the error message.

I did not download the latest drivers for my video because I didn't exactly know where to go or what to do after I followed the link that peterm gave me. Where do I delete those files from? where do I go after I go to http://www.ati.com/support/driver.html ?


Thank you for your help!

Kristy :tazz:
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#11
kneehuggers

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Oh, also I forgot, If I remember correctly, the day this started to happen or shortly before, Windows SP2 was downloaded.
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#12
gerryf

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click
Windows XP Drivers and Software

then
RAGE

then under
RAGE PRO
select
2. Windows XP Display Driver version 5.10.2600.6010

then this
Filename: WXP-J5-30-1-B02.EXE

download, install
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#13
kneehuggers

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Gerryf,


I have another computer crisis this morning. My husband and I work from home I was transfering some files to his computer and I don't know what happened, but now everything is in some type of encripted code. I cannot even navigate through my system. Even my start menu and all of my computer icons are these wierd symbols. Even the top of my Internet Explorer. :tazz:
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#14
gerryf

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I'm going to assume you rebooted?

can you boot into safe mode by tapping the f8 key during memory count up?

Same or different?

What were you dragging and where were you dragging it to?
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#15
kneehuggers

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So it is official, I am a computer moron. We do screen printing and design on Adobe Photoshop. I have a folder where I can access files in his computer and I was transfering fonts to his computer, but instead of sending copies, I transfered all of my fonts to him, which left me with none. I did reboot and it is fine. I found my backup folder with my fonts and put them back in my font folder. Sorry I wasted your time with that. I just paniced! As far as my other issue goes, Thank you for the detailed instructions and I will post when I get that error message. Thanks for all of your help! P.S. The last person who helped me, I asked him if you accepted donations through PayPal. He refered me to his about me page and there was a link. Do you accept donations? I really appreciate all of your help.
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