About two weeks ago i turned it on to play some WOW and it powered on but nothing came on the screen. I turned it off and turned it back on, hdd light came on and then went off. Tried this a few times before giving up and calling tech support to have it sent in. Before i sent it, i brought it to work for some quick tests. Hd still ok. Unfortunetly i didnt hook it up to external monitor, which i should have. But I did test my ac adaptor for output voltage, and it was putting out 20.08v on my very reliable voltmeter. The specifications say it should be 19v and this concerned me so i made a note of it and sent it along with my computer to gateway.
Now i have a question for someone more electronically inclined than myself. I have tested hundereds of ac adaptors and ive never seen one show more that .5v more than specified. I feel that this was the cause of it always running very hot (but never to the point of shutting itself down). Since other components seemed ok, laptop powered on and all, i would be inclined to think that the video went out because of nearly 3 years of running hotter than it should.
Now the part that has made me livid: Gateways says turnaround is 3-4 days which is cool. The tech i talked to was not an idiot and didnt treat me like an ignorant child. But a week later, i call to find out why they havent shipped it back and they say that they need my approval for a $667 out of warranty repair. I say no freaking way of course, i can get that mobo for like $200. They tell me that they have already replaced my power board, dvd/cdrw, and touchpad (which was not in any ways broken). Now am i the only one that thinks its strange that they repaired all this other stuff before getting my approval for mobo replacement? They wasted their parts and labor on a unit that still dosent work.
The reason they say they cant replace it is because: THERE IS CUSTOMER DAMAGE TO THE PCMCIA SLOT AND THAT RESULTED IN THE DAMAGE TO THE VIDEO COMPONENTS. Now i think that is crap. Is there something I am missing. Can a slot that stopped working and hasnt been touched for 2.5 years have one day suddenly make my video burn out? I dont think so.
In the meantime they sent my laptop back unrepaired without my consent to send it back to me. Anyone got any ideas about what I should do? I can fix it myself but i paid for a warranty for them to fix it... Am i totally wrong about the voltage thing?