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Norton Problems


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#1
MFEdu

MFEdu

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Hi, I have a problem with my norton and I think you can help me.
I have the same problem as Sugai, described in


http://www.geekstogo....php/t5124.html

HiJack was downloaded, but I didn´t understand where´s the problem. I know that is in the start menu, but what´s to do?
:)
Thanks.

Eduardo.
:tazz:
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#2
wannabe1

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Hello MFEdu...

Did you download the Norton installation files, or do you have the cd? Usually, completely uninstalling the Norton application, re-registering the installer, and reinstalling Norton will resolve this issue.

Uninstall the Norton using Add or Remove Programs in Control Panel beginning with the main application. Then download and run SymClean to remove the bits that get left behind.

Post a HJT log here for us and we'll make sure the Norton is gone.

Once the Norton is off the machine...

Click Start, then Run, and type msiexec /unregister...Click "OK".

Click Start, then Run, and type msiexec /regserver...Click "OK".

Reinstall your Norton program.

Let us know how it goes....

wannabe1

Edited by wannabe1, 19 February 2006 - 09:05 AM.

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#3
MFEdu

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I think uninstall Norton is out of the question, because I had 5 licenses to use it, and I use them. If I uninstall it, probably Cd won´t work.
HiJack generated the following log

**********************************************

Logfile of HijackThis v1.99.1
Scan saved at 11:34:20, on 19/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccProxy.exe
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe
C:\Arquivos de programas\Norton Internet Security\ISSVC.exe
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\SNDSrvc.exe
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Arquivos de programas\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Arquivos de programas\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Arquivos de programas\Analog Devices\SoundMAX\SMAgent.exe
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Arquivos de programas\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Arquivos de programas\Java\jre1.5.0_01\bin\jusched.exe
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe
C:\Arquivos de programas\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Uteis\eMule\emule.exe
C:\Arquivos de programas\Uteis\TimeTables\roz.exe
C:\Arquivos de programas\Windows Media Player\wmplayer.exe
C:\Arquivos de programas\Uteis\AdwareAlert\AdwareAlert.exe
C:\ARQUIV~1\NETSCAPE\NETSCAPE\NETSCP.EXE
E:\Downloads\Netscape\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = &http://home.microsof...ss/allinone.asp
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Arquivos de programas\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Arquivos de programas\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Arquivos de programas\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Arquivos de programas\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Arquivos de programas\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Arquivos de programas\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [RaidTool] C:\Arquivos de programas\VIA\RAID\raid_t
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Arquivos de programas\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [CorelDRAW Graphics Suite 11b] C:\Arquivos de programas\Corel\Corel Graphics 12\Languages\BR\Programs\Registration.exe /title="CorelDRAW Graphics Suite 12" /date=030206 serial=dr12wel-6341663-nkm lang=BP
O4 - HKLM\..\Run: [ccApp] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\ARQUIV~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [AdwareAlert] C:\Arquivos de programas\Uteis\AdwareAlert\AdwareAlert.Exe -boot
O4 - HKCU\..\Run: [MSMSGS] "C:\Arquivos de programas\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Arquivos de programas\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Download with GetRight - C:\Arquivos de programas\Uteis\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open with GetRight Browser - C:\Arquivos de programas\Uteis\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsof...ss/allinone.asp
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...rl/LSSupCtl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1140180590171
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...rl/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{774A8124-E6C5-4CF9-B81E-6AD2C89963A8}: NameServer = 200.204.0.10 200.204.0.10
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\ARQUIV~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Arquivos de programas\Norton Internet Security\ISSVC.exe
O23 - Service: Serviço do Auto-Protect do Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Arquivos de programas\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Arquivos de programas\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\ARQUIV~1\ARQUIV~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Arquivos de programas\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe

**********************************************

What must be done?
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#4
wannabe1

wannabe1

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You purchased the license when you purchased the cd...Symantec must honor the license.

Open the Norton application, click on "Help and Support" (upper right corner), then on "About Norton Internet Security". In the resulting window, click on the "Internet Security" tab. Write down all the numbers in this window.

Your options are:

Follow the instructions found HERE.

Or uninstall and reinstall Norton as suggested in post #2.

wannabe1
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#5
MFEdu

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Thank you wannabe1

I tried a little bit thing, and I believe that all it´s right now.
When installed, NIS goes to start menu, programs.
I changed, put it in start menu, programs, security (together with other programs).
This cause the problem.
I restored to the original place, and is ok.

Thanks again.
Bye.

MFEdu
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#6
wannabe1

wannabe1

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Glad to help! :tazz:

wannabe1
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