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problems with Windows ME updates?


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#1
pudgy7

pudgy7

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When I try to go to the updates page, it comes up completely blank. Also when I try to go the help link, it is also blank aside from the top border, same with system restore? I can get onto the internet but several of my favorite websites won't open, I'll get this poping up from Java sun

"Java Plug-in 1.5.0_06
Using JRE version 1.5.0_06 Java HotSpot™ Client VM
User home directory = C:\WINDOWS
network: Loading user-defined proxy configuration ...
network: Done.
network: Loading proxy configuration from Internet Explorer ...
network: Done.
network: Loading direct proxy configuration ...
network: Done.
network: Proxy Configuration: No proxy

basic: Cache is enabled
basic: Location: C:\WINDOWS\Application Data\Sun\Java\Deployment\cache\javapi\v1.0
basic: Maximum size: unlimited
basic: Compression level: 0

----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------

basic: Registered modality listener
liveconnect: Invoking JS method: document
liveconnect: Invoking JS method: URL
basic: Referencing classloader: sun.plugin.ClassLoaderInfo@1343ed0, refcount=1
basic: Added progress listener: sun.plugin.util.GrayBoxPainter@d56b37
basic: Loading applet ...
basic: Initializing applet ...
basic: Starting applet ...
basic: httpCompression = true
network: Connecting http://www.jcount.com/jcount.jar with proxy=DIRECT
network: Connecting http://www.jcount.com/Counter.class with proxy=DIRECT
network: Connecting http://www.jcount.co...ter/class.class with proxy=DIRECT
basic: Stopped loading ...
basic: Stopping applet ...
basic: Removed progress listener: sun.plugin.util.GrayBoxPainter@d56b37
basic: Finding information ...
basic: Releasing classloader: sun.plugin.ClassLoaderInfo@1343ed0, refcount=0
basic: Caching classloader: sun.plugin.ClassLoaderInfo@1343ed0
load: class Counter.class not found.
basic: Current classloader cache size: 1
basic: Done ...
basic: Joining applet thread ...
java.lang.ClassNotFoundException: Counter.class
basic: Destroying applet ...
basic: Disposing applet ...
basic: Quiting applet ...
at sun.applet.AppletClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadCode(Unknown Source)
at sun.applet.AppletPanel.createApplet(Unknown Source)
at sun.plugin.AppletViewer.createApplet(Unknown Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed.
at sun.applet.AppletClassLoader.getBytes(Unknown Source)
at sun.applet.AppletClassLoader.access$100(Unknown Source)
at sun.applet.AppletClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
... 10 more
basic: Exception: java.lang.ClassNotFoundException: Counter.class
java.lang.ClassNotFoundException: Counter.class
at sun.applet.AppletClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadCode(Unknown Source)
at sun.applet.AppletPanel.createApplet(Unknown Source)
at sun.plugin.AppletViewer.createApplet(Unknown Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed.
at sun.applet.AppletClassLoader.getBytes(Unknown Source)
at sun.applet.AppletClassLoader.access$100(Unknown Source)
at sun.applet.AppletClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
... 10 more
basic: Joined applet thread ...
basic: Unregistered modality listener"

I'm at a loss as to what is going on, I run IE 5.5, can't upgrade that either. Thanks in advance.
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#2
wannabe1

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Hello pudgy7...

Have a look at the information available on this Microsoft page. I specifically addresses your issues.

wannabe1
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#3
pudgy7

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Thanks wannabe, that took me to the update page but for some reason the updates are not accessible to me, the links are not highlighted and nothing happens. I'm going to keep trying though. Thanks.
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#4
wannabe1

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The following steps include clearing your Temporary Internet Files and Internet History folders and removing and reinstalling the Microsoft Virtual Machine and Windows Script Support. Please follow the steps in the order that I have outlined. Try the Windows Update Site using Internet Explorer after each step.

Clearing the Temporary Internet Files and Internet History:
  • Click "View" on the top toolbar of Internet Explorer.
  • Click "Internet Options" and then click the "General" tab.
  • In the "Temporary Internet Files" section, click "Delete Files".
  • In the "History" section, click "Clear History".
  • Click "Ok".
  • Close your browser.
Remove the Windows Update Scripting Engine:

Then let's unregister and remove the scripting engine for the Windows Update site as follows: (you can copy and paste the commands)
Click Start, then Run, type regsvr32 /u c:\windows\system\wuv3is.dll and click "Ok". Click "Ok" for the "... succeeded" message. Click Start, then Find, and then click "Files and Folders". For "Named", type wuv3is.dll, make sure "Look In" is set to your C: drive. Click "Find Now" and when you see the file, right click it and click "Delete". Click "Yes" to confirm delete.

Next, clear critical files from the Windows Update folder as follows:
Click Start, then Run, type explorer, and click "Ok". In the left pane, expand (click +) the "Program Files" folder. In the left pane, highlight the "WindowsUpdate" folder. In the right pane highlight wuhistv3.log and click "Edit", then "Invert Selection". Press the Delete key (or right-click and select "Delete"). Click "Yes" to confirm.

Installing Virtual Machine:

Last, we'll install the newest version of the JAVA. To download latest version of the Sun Java, just click the Download button.

After upgrading your Virtual Machine, please visit Scripting Support to download and install the Scripting upgrade.

Close all windows and reconnect to the Windows Update Site using Internet Explorer.

wannabe1

Edited by wannabe1, 20 February 2006 - 07:54 PM.

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#5
pudgy7

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Hello Wanabe, thanks again for the help. I tried all of that, I have the most up to date Java Sun. I did find some viruses on my computer yesterday, some could be quarantined and 2 I couldn't do anything to? I think they are trojans or worms. Here's the name of one of them, Win32:DyfucDldr-Ac[...
they were found on my C drive. Is there some way to heal viruses manually? Thanks again.
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#6
wannabe1

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There's a good chance that if you have one browser hijacker on the machine, there may be more. This could be the problem with updating...some malware will disable this feature and also interfere with the AV programs.

Please go to the Malware Forum and follow the instructions at the top....Especially the Start Here.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- post a hijackthis log in THAT forum. Do Not reply to or "bump" your own topic...if it shows a reply, it may be overlooked as one that is being worked on.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

wannabe1
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