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free AND easy remote access?

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I have been trying to figure out how to get remote access setup on a few computers and I have only had some luck with one (mine as a host) so far. I think my problem has been NAT Firewalls (?) or firewalls that I don't know how to configure in the cable modems (not the routers but the modems...) That is more of a side note and will probably come up later.

I will be using this software to repair computers that belong to people I have never met before and most of the time don't know anything about computers. So with that I would like to find software out there that is free, at least to my customer if not myself as well, AND has little or better yet, almost no setup on their end.

I've looked around the forums and found info on setting up lots of different programs for this but they are not really what I'm looking for and I have already tried most of this stuff and havn't had any luck. Thank you for any knowledge you share with me. And please remember, I like free:)

Enjoy your days,

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remote access should work, we are using it at work now with great success. however there are issues on the end users side that can cause problems.

I highly recomend vnc, however it does require the router to be configured for it.
netmeeting is also a viable alternative.
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