Let me see if I can get this straight. My supervisor just rebuilt his computer. He was an old Win98 fan and he finally decided to upgrade. He was given as a gift a retail version of Windows XP upgrade. He installed his '98 after formatting, then ran the upgrade. After that, he installed one of the Norton's Suites. He kept having conflicts when he tried to any type of system scan (i.e. virus scan or file search through windows). He reformatted and reinstalled several times with the same problem. Since he was having so many problems and taking so long to re-install, I loaned him a licensed OEM full version of Windows XP that came with a Dell system I had bought, thinking he could use his product code.
When he tried to activate, he is prompted to call Microsoft. Microsoft said they could not activate an OEM version with a retail upgrade version.
I applaud the man because he is trying to be completely legal and legit when so many don't and he is having so many problems. He now has his computer running great without any conflicts and doesn't want to have to reinstall to activate. I hope this makes since and that someone can advise a way to make his product key work.
Any and all help is greatly appreciated