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services and controller app has enct'rd a problem


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#1
morethanben

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I'm getting this error upon bootup, it happend after I installed the newest forceware drivers, so I thought those were bad, uninstalledand rebooted (with no video drivers installed) didn't get the error, anyway, its really bugging me and it does the system shutdown after I click close on the error, quite annoying, anyway the file it saying it has problems/conflicts with stores in my temp dir, I can delete the folder and it comes right back upon rebooting, anyone know any ideas to fix this? here's the actual error msg as justr posting services and controller app doesn't describe it well enough.


szAppName : services.exe szAppVer : 5.1.2600.2180
szModName : services.exe szModVer : 5.1.2600.2180 offset : 00008e40




C:\DOCUME~1\xxxxxx~1\LOCALS~1\Temp\WERbbd9.dir00\services.exe.mdmp
C:\DOCUME~1\xxxxxx~1\LOCALS~1\Temp\WERbbd9.dir00\appcompat.txt


Here's my hijackthis log file, hope someone can help me out, thank you.





Logfile of HijackThis v1.99.1
Scan saved at 5:06:06 PM, on 2/20/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\system32\dwwin.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Ben Ginther\My Documents\My Downloads\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - HKLM\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [GoogleDCClient] C:\Program Files\GoogleDCC\GoogleDCC.exe -startup
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplane...DC_2.1.2.76.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MSTCS - Unknown owner - C:\WINDOWS\pchealth\Service.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: TskHlp - Unknown owner - C:\WINDOWS\pchealth\taskmgr.exe (file missing)

Edited by morethanben, 20 February 2006 - 10:18 PM.

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#2
morethanben

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Figured I'd give this a bump, not sure how busy you guys are.
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#3
morethanben

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Well, I'm still unable to fix this problem, doens't matter how many times I delete that temp folder causing the conflict, still renews itsself each time I do a reboot.
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#4
Matt.F

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Please download the Killbox by Option^Explicit.

Note: In the event you already have Killbox, this is a new version that I need you to download.
  • Save it to your desktop.
  • Please double-click Killbox.exe to run it.
  • Select:
    • Delete on Reboot
    • then Click on the All Files button.
  • Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    C:\WINDOWS\pchealth\taskmgr.exe
  • Return to Killbox, go to the File menu, and choose Paste from Clipboard.
  • Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let me know if you receive this message!).
If your computer does not restart automatically, please restart it manually.

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run Killbox, click here to download and run missingfilesetup.exe. Then try Killbox again.

Go to Start > Run and type Services.msc then hit Ok
Scroll down and find the below service:

TskHlp

When you find it, double-click on it. In the next window that opens, under the General tab click the Stop button, then click the drop-down box to change the Startup Type to Disabled. Now hit Apply and then Ok.

Open HiJackThis, click on None of the above, just start the program. Now, click on the Config button (bottom right), click on Misc Tools, then click on Delete an NT Service. A window will pop up. Enter the below item into that field (make sure there are NO spaces before or after the name):

TskHlp

Click OK.

It should pull up information about the service, then ask if you want to reboot. Click YES.

Post a new HiJackThis log after it reboots and let me know if you received any error messages.

Regards,
Matt
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#5
morethanben

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I tried those steps as well, it's not working, it will create a new folder with a different file in it each boot.

hmm, retrying to killbox solution, already stopped the service, and I did get the pending prompt.

Edited by morethanben, 07 March 2006 - 09:09 PM.

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#6
morethanben

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Well, I tried it, but yet, I continue to get the error on bootup, looks like a format is on the horizon.
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#7
Matt.F

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This doesn't appear to be a malware issue. This topic is probably better suited in the Windows XP forum. As a result, I am closing this topic. Feel free to start a new topic in the Windows XP forum. Make sure you let the techs there know that you went through the malware forum first.

Regards,
Matt

Edited by Matt.F, 09 March 2006 - 08:12 AM.

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