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My system is a couple of years old, a Compac Presario. It came with a Sony CD burner and Roxio software. It has been trouble-free and reliable until now. It suddenly does not work at all, will not play a CD of any kind and will not burn a CD, I cannot install new programs, NADA.

Device Manager says that "This device is working properly". I have uninstalled the CD burner and rebooted the machine, and I get the "new hardware found" message, but to no avail. Whenever a CD is inserted the green light on the front blinks away but that is all that happens.

Several months ago I went through the whole Malware routine, as recommended on the proper forum, and as far as I know my system is clean. The CD burner worked fine after that, so I don't suspect anything on that front.

Thanks in advance for any suggestions.

\Paul :tazz:
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Hi and welcome to Geeks to Go. It may be that the optical lens needs cleaning. You can get a cleaning disk (it has small brushes) that will clean the lens. Any electronics store should have this. I know Walmart sells them, no doubt Best Buy, CompUSA, Fry's etc all carry these. Do a google search "cleaning optical drive lens" or some similar for more information. I have seen an article about cleaning the lens with cotton swab (qtip) and rubbing alcohol. Note that I am not suggesting this approach, easier to do the cleaning disk. They run about $10.00

Edited by austin_o, 21 February 2006 - 07:53 AM.

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