I don't know really anything about my actual computer, other than I use Windows XP Home Edition.
Here are the steps I have taken so far to try and remove whatever is causing this:
1. Tried to change background, but it seems the scroll bar is frozen. I cannot click on a "pic name" to set a picture as my background. I also notices that during startup and shutdown, my old picture is there, under the "new" white and blue screen. (if that makes sense)
2. I did a windows update.
3. Scanned with McAffee antivirus (my current virus scanner)
4. Scanned with Ad-Aware SE (or LavaSoft)
5. used Trend Micro Housecall (the online scanner)
6. Restarted my computer.
I am unsure of what steps to take next.
Thanks so much to any who have some advice!