I have contacted Microsoft, Dell, Symantec. These are the steps I have done.
1. Per Microsoft the virus was created by Symantec. I was told to uninstall then re-install Norton. I am unable to re-install Norton.
2. Cannot log onto IE in safe mode.
3. Ran numerous spyware/malware programs i.e Spybot, Ad-Aware, AVG and found nothing, but I still cant connect to IE without an error message. Error message allows me to send a report or not to send. If I send a report I get routed to a microsoft crash analysis webpage. If I choose dont send I get kicked out.