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Please, please, please help.


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#1
Robbie03

Robbie03

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Hi

I am having major problems with my laptop. I have done some virus scans over the last couple of days and have located a file described as a Trojan.Zlob file. I cannot delete this!! And the next time I log on, the file has disappeared.

My problem seems to be somewhat larger than that though. Now when I log on, I cannot access the majority of programs (such as explorer, media player, norton anti-virus and many more). And anything that I can open, takes ages and is difficult to shut down.

Does anyone have any suggestions of what to do? I am at a complete loss. Please help!

Rob

Edited by Robbie03, 23 February 2006 - 01:50 PM.

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#2
gerryf

gerryf

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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