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#1
wolftone

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I am trying to install "open office" for the PC, and I get a pop-up window with the following error message.

"The windows installer program could not be accessed. This can happen if you are running windows in safe mode, or if the windows installer is not properly installed."

I was not in safe mode, and is there any way I can install without this happening.
My PC specs are

Gateway with 1 gig ram
3.2 GigHz
running Windows XP home ed SP2 - Don't think the techs that got rid of the virus's the last time where able to update completely, but they said the updates they didn't get weren't really important.



Thanks in advance for all your help.

Blessings

Martin Jordan

Edited by wolftone, 23 February 2006 - 10:48 PM.

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#2
peterm

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Hi Martin
This method involes editing your registry.
Fix Installer
This tells you how to backup the Registry
Registry backup XP
Read my rules in the bottom of my signture
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#3
wolftone

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Hi Peterm

I read the instructions on backing up the registery, but the backup program that it suggests I use, ie ntbackup, will not start. It loads as a process but I don't have access to it. This may be happening because of the incomplete install of the SP2.

Is there another way to back up the registery of can I just export the relevent key.

Thank for all of your help

Blessings

Martin Jordan

Edited by wolftone, 24 February 2006 - 08:47 AM.

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#4
peterm

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Have you gone onlineand visited the windows update site.
Start internet explorer go to the top select tools then windows update.
Does this update your system?
Did you install backup from the CD?
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#5
wolftone

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I am going to the update site now.

It seems it is stuck on the "checking for latest updates from the computer"

I closed the browser and went back, and I get the message that I need to re-install some software and register, so I did that.

It say "checking forthe laterst version", "downloading" and "registering"

Then it takes me back to the install page. So I try again and It keeps bringing me back to the page to install and register. I can see how this could go on all night.

I do not have automatic update turned on. The techs at the shop that cleaned it for virus's were not able to finish the update. The siad the computer would not take it and they didn't think that the updatesthat it missed would affect the computer in any big way.

I am stuck at this point.

Thank you

Martin
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#6
peterm

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we can go on a sight seeing tour of the registry
Just LOOKING

ie ntbackup, will not start.

Did you download this from the xp disc

Edited by peterm, 25 February 2006 - 01:44 AM.

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#7
wolftone

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I dont have the disc handy. I have a lot of things in storage preparing for a move to California, and is must be amongst those things.

The icon for the backup program is there, but no program. Is that possible?

As for the sight-seeing tour of the registry, I'm game if you think it would help.

Thank you

Martin
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#8
Retired Tech

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Try installing this

http://www.microsoft...&displaylang=en
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#9
wolftone

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I installed it. What do I do now.

Martin
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#10
Retired Tech

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You should be OK with open office now
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#11
wolftone

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I am still getting the same error message. The update installed fine, but when I run the "Open Office" install, I get the same error.

Thank you

Martin
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#12
wolftone

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I uninstall windows installer, installed Open Office, and the install went fine. I then reistalled the Windows installer, but I still the same error message when I try to update my XP from the windows upddate site.

Thank you

Martin
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#13
Retired Tech

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Are you able to see a list of the updates you have not got
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#14
wolftone

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Where would I be able to see that?

Thank you

Martin
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#15
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If you go to Microsoft Update, click custom install and hopefully it will show a list, even if it won't install them

There is a 250MB download which has every update from a basic XP install to the current February ones, though it will be good to see which you are missing first, if possible

http://update.micros...t.aspx?ln=en-us

This is slightly different to Windows Update
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