[rick55]

all of a sudden my computer is s-l-o-w....cursor "sticks" and any sound comes out like a stutter. I've been running anti-virus and windows Beta anti-spyware. In fact, it seemed to start after I upgraded to Windows Defender. I un-installed it and still have the problem. Here's my HiJack this file. Help
Logfile of HijackThis v1.99.1
Scan saved at 7:01:28 PM, on 2/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\CA\eTrust Internet Security Suite\caissdt.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\Google\Google Updater\1.0.384.22153\GoogleUpdater.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Rick\Local Settings\Temporary Internet Files\Content.IE5\8T2F05AN\hijackthis[1]\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [CaISSDT] "C:\Program Files\CA\eTrust Internet Security Suite\caissdt.exe"
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\1.0.384.22153\GoogleUpdater.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=48835
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1134145614687
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe

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never post a hijackthis log in this forum unless asked, and then, only ATTACH it

Download Process Explorer from Sysinternals
http://www.sysintern...ssexplorer.html

Extract, run.Go to VIEW > SHOW PRACTICAL CPU usage
Make sure it is checked.

Look in the CPU column and relate what is consuming your CPU time

[gerryf]

never post a hijackthis log in this forum unless asked, and then, only ATTACH it

Download Process Explorer from Sysinternals
http://www.sysintern...ssexplorer.html

Extract, run.Go to VIEW > SHOW PRACTICAL CPU usage
Make sure it is checked.

Look in the CPU column and relate what is consuming your CPU time

[rick55]

mostly idle (75%+), then hardware interrupts, windows explorer, internet explorer

[gerryf]

did you uninstall windows antipyware before installing Defender?

[rick55]

Well, I think I did . Both are gone now when I look at the control panel add/remove installed program list.

[gerryf]

If you're not seeing abnormal cpu usage spikes in process explorer, it must be a driver issue

reinstall/upgrade you video, audio, mouse, chipset, etc drivers

[rick55]

I do see spikes in processor when I do something. It'll go up to 90-100% when I hit send on this response. Mostly, the big user is "Hardware Interrupts"

[gerryf]

hardware interrupts mean a hardware device is asking the CPU for attention and result from either faulty hardware or faulty drivers

update your drivers

[rick55]

OK, thanks. It's an HP Pavilion with no added equipment beyond a USB mouse. I did go to the HP diagnostic site 2 days ago and ran their diags. It called for an updated processor driver, which I added. Beyond that, it said all the drivers were current. I'll look for a new mouse driver, but Is there another place to go to see which drivers need updating?

[gerryf]

I would actually remove all drivers in add/remove control panel, and then reinstall them even if they are all there


Additionally

start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.

[rick55]

Sorry that took so long, but this is just painfully slow, especially with the reboot I did. anyway, I ran eventvwr. No application red x's, but it's absolutely full of red system x's. There are many recently that are all from the service control manager...The Application Management service terminated with the following error:
The specified module could not be found.

If I go back a few days to where I started getting errors (and about when I noticed the problem), the first of several are on 2/20 from atapi ...
The device, \Device\Ide\IdePort0, did not respond within the timeout period.

also, I know how to remove what look to be drivers from the add/remove control panel, but how do I reinstall them, especially if they control some device that I need to reinstall??