[pt4184]

I have been having big problems with my computer and had to start from scratch this week and take everything off (with techhelp of course!) I lost eveything, so I am starting from scratch again. Reloaded Windows XP and McAfee no problems. Did a Windows update. Got up this morning and my startup Windows XP page had no user accounts. Theres nothing but a logo and a turn off option. Tried to power it down and back up, which is the only option on the screen and still nothing. Where do I go from here? Need help that I can understand, not a computer person!! obviously on a different computer now. Would greatly appreciate any help, thanks

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Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP

[Retired Tech]

Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP

[pt4184]

Hi Keith
It comes up with a blue screen in safe mode , but there are no user accounts to choose from! Any suggestions?

Pat

[Retired Tech]

If you keep tapping F8 when you boot until you get options and do not get anywhere with safe mode or last known good configuration

You can use these to repair XP

Possibly, you will need to boot the PC and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, type Y then press enter and as it reboots, look for press any key to load from CD, press enter

XP Repair Install

Or here if you are unable to run XP Repair Install

Alternative XP Repair Install Method

Use Windows Installation CD to repair the current installation, from the list, which uses a slightly different method

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update

[pt4184]

Thanks Keith - will have to try this later this afternoon, as my son has a hockey game. Appreciate your help. will post back with outcome. Have a good day!