I purchased a latitude laptop online for my daughter to take to college. She came home recently with a ton of problems, hijackers, redirectors, viruses, etc.. I assumed the routine of programs that I got from this board would cure the problems. it has not gone well.
After running all of the programs I went to run winupdate and was informed that they would not allow SP2 to be loaded due to the version or registration of the software. The certificate on the bottom is for Win 2k pro, not XP. I'm assuming that her not having sp2 or other updates may be a big part of the problem? If so, any advice on what to do at this point to help get this laptop working and secure would be greatly appreciated. I am willing to buy a new version if needed but I don't want to lose all of the other programs and docs if possible.
I have posted on the malware forum to try to at least get the system stable and clean before going forward. I hope this, or the other post, is not a waste of time.