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Please help! I can't close any windows


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#1
shahabsharifi

shahabsharifi

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Hi again,
I recently asked about why computer frequently crashes, especially when I open few windows and then try to close them. Unfortunately I haven't received any reply yet. I just thougth it would be better to ask why I can't close the windows that I've already opened. that includes any folders or even start menu!

Could somebody please help me with hthis problem because it is really frustrating to keep restarting the computer.
Thanks

Shahab
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#2
canad1an

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Ok, since I do not know too much about your system It is rather hard to trouble shoot this problem.
Please run a Hardware scan:
http://www.geekstogo...dows-t9970.html

And copy and paste the results into a reply
Then I will further Assess the problem.
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#3
shahabsharifi

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Thanks for your Quick reply.
I scanned my computer with Hijack This and this is the result:

Logfile of HijackThis v1.98.2
Scan saved at 20:55:14, on 23/02/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\PC-cillin 2002\Tmntsrv.exe
C:\Program Files\Trend Micro\PC-cillin 2002\PCCPFW.exe
C:\Program Files\Trend Micro\PC-cillin 2002\pccguide.exe
C:\Program Files\Trend Micro\PC-cillin 2002\PCCClient.exe
C:\Program Files\Trend Micro\PC-cillin 2002\Pop3trap.exe
C:\WINDOWS\System32\gsicon.exe
C:\WINDOWS\System32\dslagent.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\p6.exe
C:\MDT.exe
C:\Program Files\AdTools Service\AdTools.exe
C:\temp\salm.exe
C:\Program Files\AdTools Service\AdToolsKeep.exe
C:\WINDOWS\System32\ap9h4qmo.exe
C:\program files\internet explorer\iexplore.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
C:\Program Files\Yahoo!\Messenger\YPager.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\program files\internet explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.tiscali.co.uk/search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://signup.server...k/registrations
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Tiscali
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\pccguide.exe"
O4 - HKLM\..\Run: [PCCClient.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\PCCClient.exe"
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\Pop3trap.exe"
O4 - HKLM\..\Run: [GSICONEXE] gsicon.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MSNPluginSrvcs] p6.exe
O4 - HKLM\..\Run: [REGRUN] C:\MDT.exe
O4 - HKLM\..\Run: [AdTools Service] C:\Program Files\AdTools Service\AdTools.exe
O4 - HKLM\..\Run: [salm] c:\temp\salm.exe
O4 - HKLM\..\Run: [ap9h4qmo] C:\WINDOWS\System32\ap9h4qmo.exe
O4 - HKLM\..\Run: [ngz] C:\WINDOWS\ngz.exe
O4 - HKLM\..\RunServices: [MSNPluginSrvcs] p6.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSNPluginSrvcs] p6.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Image Transfer.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://signup.server.worldonline.co.uk/registrations
O17 - HKLM\System\CCS\Services\Tcpip\..\{A0D25F0D-2723-4C4F-88C3-214D4885D7FF}: NameServer = 194.72.9.39 194.74.65.68
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll

I hope this is what you wanted .
Looking forward to hearing from you.

Shahab
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#4
canad1an

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Sorry about the wait. Anyway I had gave you the wrong link. Please use this link for the scan:
http://www.d-a-l.com/hardware-scan.php

Thanks,
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#5
shahabsharifi

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-------------------------------------------------------
Hi thanks again,

Here is the scan: (adding to the problem of not being able to open few windows together and work with them, and most of the time not being able to close them, is that I keep losing my desktop screen saver to a black screen)


OS Information:
PropertyValue
OS Name Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partition1
Service Pack 1.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS


Processor:
PropertyValue
Current Clock Speed 1394
Description x86 Family 15 Model 0 Stepping 10
Manufacturer GenuineIntel
Name Intel® Pentium® 4 CPU 1400MHz


Memory (RAM):
PropertyValue
Bank Label Bank0/1
Capacity 134217728

Bank Label Bank2/3
Capacity 536870912

Total Memory Deteced in Hardware: ~640 MB
Memory Reported to Operating System: 607MB

Disk Drives:
PropertyValue
Description Disk drive
Manufacturer (Standard disk drives)
Model SAMSUNG SV4002H
Media Type Fixed hard disk media
Size 40057113600 (~37 GB)
Number of Partitions 4

Description Disk drive
Manufacturer (Standard disk drives)
Model HP photosmart 7700 USB Device
Media Type
Number of Partitions


Installed Printers:
PropertyValue
Name hp photosmart 7700 series
Port Name USB002
Default True
Driver Name hp photosmart 7700 series


Motherboard:
PropertyValue
Manufacturer
Model
Name Base Board
Part Number
Product SiS-645
Serial Number
Version


BIOS:
PropertyValue
Manufacturer Award Software International, Inc.
Name Award Modular BIOS v6.00PG
Release Date 20011226******.******+***
Version AWARD - 42302e31


Monitor:
PropertyValue
Description Plug and Play Monitor
Name Plug and Play Monitor
Screen Height 768
Screen Width 1024


Keyboard:
PropertyValue
Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard


Pointing Device:
PropertyValue
Manufacturer Microsoft
Name PS/2 Compatible Mouse


Sound Card:
PropertyValue
Manufacturer Avance
Description Avance AC97 Audio
Device ID PCI\VEN_1039&DEV_7012&SUBSYS_52401462&REV_A0\3&61AAA01&0&17


Video Card:
PropertyValue
Adapter Compatibility SiS
Adapter RAM 33554432
Description SiS 650/651/M650/740
Installed Display Drivers sisgrv.dll
Driver Version 6.13.10.2040
Driver Date 11/06/2001 14:02:38
Video Mode Description 1024 x 768 x 4294967296 colors


DirectX Installation:
PropertyValue
Version 6.03.01.0146


Modem:
PropertyValue
Model Askey CNR V.92 Modem
Name Askey CNR V.92 Modem


Network Adapters:
PropertyValue
Description WAN (PPP/SLIP) Interface
Description RAS Async Adapter
Description BT Voyager 100 ADSL Modem
Description WAN Miniport (L2TP)
Description WAN Miniport (PPTP)
Description WAN Miniport (PPPOE)
Description Direct Parallel
Description WAN Miniport (IP)
Description WAN (PPP/SLIP) Interface
Description Packet Scheduler Miniport

External Ports:
PropertyValue
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator Detected
External Reference Designator

Expansion Slots:
PropertyValue
Slot Designation PCI
Slot Designation PCI
Slot Designation PCI
Slot Designation PCI
Slot Designation AGP
-------------------------------------------------------
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#6
canad1an

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Well I can see you are still running service pack 1. You must update to Service Pack 1a.

http://www.microsoft...p1/default.mspx
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#7
shahabsharifi

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Hi
I have updated to service pack 1a but the problem still exists. I have little problem opening a window, internet explorer or firefox, but closing the window takes ages and sometimes i end up restarting the computer especially when 2-3 windows are open. The computer has become extremely slow when closing the windows, but not nesessarily on the tasks performed in a single window, like searching or going back or forward, and when it gets busy performing a task, because of delay in doing it , it no longer allows any other tasks like opening a folder or another program. I have run spybot and adaware as well, with minimal effect.
Please please help me!!
Thanks
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