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User Accounts Mystery


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#1
BRibs

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I am the administrator on a Windows XP home machine with User Accounts for my wife and son: My account is the only one with a password. The accounts can all be accessed as normally (the account names and icons are all intact) from the Welcome screen, and my password is operable, but if I try to access the User Accounts applet in Control Panel, the applet window opens with a blank window and an error box opens with "Unspecified Error". When I click "OK" and then click on the "back arrow" in the title bar of the applet window, a new error dialogue reads " 'g_Navigator' is null or not an object ". This reappears every time I click the arrow.

I rebooted into Safe mode and tried the User Account applet: It opened this time, but the only "users" identified were me, "Administrator" and "Guest". When I went back into Normal mode, the problems in the first paragraph reappeared.

Any assistance would be gratefully appreciated.
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#2
makai

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Hello,
You may want to read THIS

Please type the entries EXACTLY as you see them.

Edited by makai, 27 February 2006 - 03:03 AM.

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#3
BRibs

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Thanks, Makai.
I have a Dell Dimension 8200 desktop: Pentium 4A 2400 mhz, Dell motherboard with Intel Tehama i850E chipset and 512 mb rdram and a Phoenix BIOS. The operating system is XP Home, SP2, which I update regularly with updates from Microsoft's site. I also run ZoneAlarm Pro and Norton AV. I've had the PC for more than 3 years, using ZoneAlarm and Norton's, and this only occurred recently.

About the time I noticed this, I started getting warnings from Zone Alarm that LSA shell (export version) was trying to affect processing somehow. At first I denied access, and went into a few forums for an explanation where I saw vague references to Sasser worms, etc. I downloaded Macaffee's tool, which found nothing, and scanned with Nortons a couple of times with nothing detected, but I don't know if there's any connection.

Incidentally, the Aida tool (thanks for the tip!) reports all three users plus an "Administrator" (which I thought was me, but apparently I'm only a member of that group) a "Guest", a "Help Assistant" and something described as a "vendor account for help and support. . ."

Thanks again for your help.
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#4
gerryf

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Zonealarm---uninstall it for a moment and see if the error persists (I think it will not)
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#5
BRibs

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Actually, I seemed to lick this last night: I went into Zone Alarm Program control and changed access permissions for "LSA Shell (Export Version)" to "Allow" from "Block", and that seemed to solve the problem. I had blocked access because I was getting alerts from Zone Alarm and every reference I could find on the web mentioned worms. I switched back and forth a few times to see if the Zone Alarm settings made the difference, and that appears to be it.

I really appreciate the help, though. Thanks!
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