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External Hard Drive (usb)


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#1
RobinH

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I recently bought a Western Digital 250Gig external hard drive which came in Fat32 format. I reformatted to NTFS via XP but some programs did not work well. I was told, by a geek, to put it back to Fat32 and try it like that. I downloaded the WD FAT32 Reformatter tool from Western Digital but when I ran it the program hung and I had to restart my pc. When I did that I got the BSoD straight away. Disconnecting the drive my pc works fine but as soon as I connect up the external drive I get the stop error 0x50....page fault in nonpaged area....Symsnap.sys F8455482 base at F8445000
WD won't help cause they say stop errors are a microsoft problem not the hard drive. Is my drive fried or is there some way of running and formatting it? :tazz: Any suggestion would be most welcome.

Edited by RobinH, 27 February 2006 - 06:59 AM.

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#2
austin_o

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Hi and welcome to Geeks to Go. I suggest removing the hd from the external enclosure and putting it into your computer as a slave EIDE hd, and format it that way. Hopefully this is not one of those "off the shelf" units that makes it impossible for the user to open the enclosure. I have 4 external hard drives and I have found it works best to put the hd in my computer, format it and then install into the external enclosure. All of mine are ntfs and I use them on 3 different systems, both WXP-Pro and W2K-Pro without any problem.
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#3
RobinH

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Thanx for the quick response but you guessed it, off the shelf with a nice plastic cover, you know, the one which is once removed...never to be put back.
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#4
austin_o

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Well, it should be under warranty. I would persue this with the manufacturer as a warranty claim. Don't let them off the hook and allow them to blame M$. You said your computer works fine if that device isn't plugged in.
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#5
RobinH

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Ok thanx i'll get hold of them
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