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Severe Windows Explorer Problem


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#1
Hitokage

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Suddenly I realized that something was very wrong when I used windows explorer. I would open it and say, click on My Pictures to open a picture file. The thumbnails of all my images and folders showed but there was no file names under them, no data. Double clicked on an image to open it which opens it in that Microsoft Photo viewer, and... it just says "Generating Preview" for 10 minutes. Open Photoshop, open the image and its fine. No idea what is going on.

Now I can see that it seems to crash at random. I can click on a folder but it just goes into a frozen state and in time, crashes. Did all the most recent critical updates from microsoft, ran through Norton Antivirus not nothing. Terrified and confused. Please, please help.
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#2
gerryf

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place your windows cd in the cd-rom, type

start > run
sfc /scannow
<enter>

windows will restore missing files
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#3
Hitokage

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Does it have to be the windows 2k CD that the laptop came with? Can it be a different one?
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#4
gerryf

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it can be a different one
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#5
Hitokage

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That did not solve the problem. Its still doing the same thing.
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#6
gerryf

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start > run
cmd
<enter>

chkdsk /r
<enter>

say yes to repair at next boot

On reboot,
start >run
eventvwr.msc
<enter

go to APPLICATIONS, find WINLOGON, double click

copy and paste (use button) results here
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#7
Hitokage

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Checking file system on C:
The type of the file system is NTFS.
Volume label is C Drive.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 517 unused index entries from index $SII of file 0x9.
Cleaning up 517 unused index entries from index $SDH of file 0x9.
Cleaning up 517 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

77955380 KB total disk space.
14851028 KB in 101255 files.
35760 KB in 5494 indexes.
0 KB in bad sectors.
175924 KB in use by the system.
65536 KB occupied by the log file.
62892668 KB available on disk.

4096 bytes in each allocation unit.
19488845 total allocation units on disk.
15723167 allocation units available on disk.

Internal Info:
00 a2 01 00 08 a1 01 00 ec 89 02 00 00 00 00 00 ................
4a 05 00 00 00 00 00 00 23 04 00 00 00 00 00 00 J.......#.......
a0 7f 88 02 00 00 00 00 9a 93 37 4a 00 00 00 00 ..........7J....
20 43 52 04 00 00 00 00 da 53 09 2a 03 00 00 00 CR......S.*....
a6 a4 db 60 05 00 00 00 ac a6 89 e3 08 00 00 00 ...`............
99 9e 36 00 00 00 00 00 90 38 07 00 87 8b 01 00 ..6......8......
00 00 00 00 00 50 6f 8a 03 00 00 00 76 15 00 00 .....Po.....v...

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Edited by Hitokage, 04 March 2006 - 10:09 PM.

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#8
Hitokage

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There's a bunch of errors and a warning or so in that place you sent me to. MAN did the scan take forever.

The Winlogon before that one:


The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Edited by Hitokage, 04 March 2006 - 10:10 PM.

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#9
Hitokage

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Hello?
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#10
computerwiz12890

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Hello Hitokage.

How's your computer right now? Is it still crashing? If so, what kind of messages, if any, are you receiving right now?
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#11
Hitokage

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It has not changed in the least.

This 'crashing' of explorer seems to happen at random, but I have more information now.

1) The crashing does not happen in safe mode.
2) In both normal and safe mode, I have no viruses with latest updates from Norton.
3) The crash does seem to happen at random, but can be triggered by going to certain places. Like I can always crash it by doing My Documents >> College Work >> Senior Project.

When I go into College Work, its fine. When I click on Senior Project, it goes to the new page but the address bar still says it ends on "College Work" and proceeds to sit in an empty new window, frozen.

4) If I open crtl+alt+del at this point, it says there are TWO "Senior Project" explorers open.
5) If I click the "x" in the corner, it 'closes' the window but doesn't really. Its still in the start menu and still in c+a+d, but is still 'not responding'.

This is WEIRD. I have installed new video, sound, and mother board drivers. I have installed SP2 and tried to overwrite old files so if something was corrupted...

I've run chkdsk /r and /f and neither has done anything.

Please. Please help without me having to reinstall windows. ; ;
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#12
computerwiz12890

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Sure thing buddy. As long as you have patience, I'm willing to help you troubleshoot and solve this strange problem :tazz: Formatting and reinstalling windows is always a last resort to me.


Let's gather some more information about your computer:

Download and run WinAudit. Save the audit to your desktop. This will save three files. Take all three files and put them into a single zip (compressed) folder. Name the folder WinAudit. Attach it to your next post.

Edited by computerwiz12890, 08 March 2006 - 07:45 AM.

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#13
Hitokage

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Well... great. It says "WinAudit did not finish in a timely fashion and has stopped."

Here is the HTML file I got from hitting 'save' at the top. ; ;

I like your 'reinstalling is last option' attitude. ^^

I have the patience, but my computers are like my children. One being sick makes me worry like a mother. ^^;

Attached Files


Edited by Hitokage, 08 March 2006 - 12:38 PM.

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#14
computerwiz12890

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The attached file has no information for me...

Try running Winaudit again, but in Safe Mode this time.


Whether you get Winaudit to work or not, try this:

start > run
cmd
<enter>

chkdsk /r /f
<enter>

say yes to repair at next boot


Notice that I put /f with the chkdsk in addition to /r, unlike last time. See if that helps your computer out.

The difference between /f and /r
When the “/R” switch is used, CHKDSK attempts to read every sector on the volume to confirm that the sector is usable.

"/F" Fixes errors on the disk

The drawback to using both at the same time is that it can require a hour or more to finish.

Edited by computerwiz12890, 09 March 2006 - 08:56 AM.

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#15
Hitokage

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Here is the Safe Mode WinAudit. Running CHKDSK soon.

Edit: Ran chkdsk, didn't help anything ; ;

Attached Files


Edited by Hitokage, 10 March 2006 - 02:20 PM.

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